Is it just me...tickets never seem to get resolved.

[wingsohot]

When I open a support ticket it's always automatically acknowledged quickly and I get a response within a reasonable amount of time. I have no complaints about the support process with Voipo.

I have been a reseller with Voipo since 2010 and I have always been satisfied with their response to my support tickets. As far as I am concerned, their customer service is top notch.

[tttony]

Well, I guess it's just me then.

I'm currently working through an issue with them, and getting decent responses. If I can't make this right this time, we'll be moving on though. I need phone service that is reliable.

We just don't seem to have the tools to say for sure who or what is at fault. So, I'll try a different device and see if that helps. Beyond that, I'm out of ideas....and patience.

Thanks for your input all!