No devices registered in Vpanel

I thought this issue was resolved. I personally had not had the problem until today. My wife tried calling from two different numbers and one said the call was rejected (and the number is on my white list) and the other just got a busy signal. I tried calling with my cell and its just a busy signal.

That being the case shouldn't the calls be forwarded to my fail over number if the system has no devices registered because the fail over is not working.

Thanks,

About to reboot my ATA and submitted a ticket [#WHX-995776]:

Rebooted by unplugging the ATA and still no devices registered.
I logged in the ATA and I can see the changes mentioned the other night
were applied to my ATA. Register Expiration: 1

Also, it is vital that if the system does not have a device registered that the calls go to the fail over number. I am just getting a busy signal.

In the vpanel, I assume you have the failover setup. Question; are you calling FROM the failover? I.e. Is the failover set up to go to your cell, and you're calling FROM your cell. Some cell companies have problems with this. later... mike....

Same here. No devices registered in vPanel. My 502 indicates not registered. A reboot of the ATA does not correct problem.

I also have failover set to a phone number. However all callers get a fast busy - no failover. Isn't the point of failover for just this situation?

I could tolerate these registration issues a lot easier if failover worked properly and I could be assured no calls were missed.

Quote:

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Originally Posted by christcorp

In the vpanel, I assume you have the failover setup. Question; are you calling FROM the failover? I.e. Is the failover set up to go to your cell, and you're calling FROM your cell. Some cell companies have problems with this. later... mike....

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The fail over number is a AT&T land line. I have been testing with my cell phone. Fail over used to work fine. I confirmed its still setup in Vpanel. Still no devices registered in Vpanel.

Quote:

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Originally Posted by carlquist

Same here. No devices registered in vPanel. My 502 indicates not registered. A reboot of the ATA does not correct problem.

I also have failover set to a phone number. However all callers get a fast busy - no failover. Isn't the point of failover for just this situation?

I could tolerate these registration issues a lot easier if failover worked properly and I could be assured no calls were missed.

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I agree this would not be much of a issue if fail over was working.

Safe to assume they are aware now.

Support: Hey Chris, having trouble getting your device to register?
Chris : http://forums.voipo.com/showthread.p...ted=1#post9049
Chris : yes
Chris : and fail over is not working
Chris : same for at least one other person
Support: Oh goodness, same for several more as well
Support: Looks like an outage.
Chris : well at least I do not feel like I am alone anymore
Chris : Is there anything you need me to do or is it safe to assume your working on it lol
Support: absolutely, Let me track this down and I'll send out a mass email once we figure out the issue.
Chris : thanks
Chris : have a great day

Just checked my call history seems it was fine at 6:30AM CST when my wife called to let me know she made it to work.

I'm unregistered again - both in vPanel & HT502.

Quote:

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Originally Posted by KenH

I'm unregistered again - both in vPanel & HT502.

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They are working on it.;) I just checked and my devices are listed again and I can call in and out.