Anyone having virtual #/voicemail problems?

I had several people tell me today that they called me on my virtual # and left a message, even though I have no indication of a voicemail. I checked, and calling the virtual # rings my primary line properly, but if I don't answer, calls on the virtual # ring to a separate vm box, which is not how it's set up. VPanel only shows the single voicemail box (which is correct), but that also means I cannot access any of these messages left on the virtual #. VPanel also shows "no mailbox" under the virtual number section, and calls to my virtual # get the generic "the person at extension # (virtual #)" greeting.

Hopefully this glitch is just isolated to my account. But anyone who has a virtual # sharing a voicemail box with the primary line may want to verify everything is working properly.

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Originally Posted by frankd1

I had several people tell me today that they called me on my virtual # and left a message, even though I have no indication of a voicemail. I checked, and calling the virtual # rings my primary line properly, but if I don't answer, calls on the virtual # ring to a separate vm box, which is not how it's set up. VPanel only shows the single voicemail box (which is correct), but that also means I cannot access any of these messages left on the virtual #. VPanel also shows "no mailbox" under the virtual number section, and calls to my virtual # get the generic "the person at extension # (virtual #)" greeting.

Hopefully this glitch is just isolated to my account. But anyone who has a virtual # sharing a voicemail box with the primary line may want to verify everything is working properly.

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I'll bet you that if you go into vpanel and select your virtual number, activate the voicemail feature on the virtual line- those elusive messages will all be there waiting for you.

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Originally Posted by NY Tel Guy

I'll bet you that if you go into vpanel and select your virtual number, activate the voicemail feature on the virtual line- those elusive messages will all be there waiting for you.

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You're probably right... I didn't think of that. But I already put a ticket in, and I'd really like to help them trace these weird bugs so things can stabilize enough for me to recommend them to non-techie friends, so I'll probably sit on my hands for now. I'm not sure if enabling vm on the virtual # would make it tougher for them to figure out what happened to cause this.

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Originally Posted by frankd1

You're probably right... I didn't think of that. But I already put a ticket in, and I'd really like to help them trace these weird bugs so things can stabilize enough for me to recommend them to non-techie friends, so I'll probably sit on my hands for now. I'm not sure if enabling vm on the virtual # would make it tougher for them to figure out what happened to cause this.

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Actually, setting up a VM for any number should be optional. I don't use the system VM and want all numbers to ring through to my own answer machine. If this were enabled by default, it wouldn't work for me.

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Originally Posted by frankd1

You're probably right... I didn't think of that. But I already put a ticket in, and I'd really like to help them trace these weird bugs so things can stabilize enough for me to recommend them to non-techie friends, so I'll probably sit on my hands for now. I'm not sure if enabling vm on the virtual # would make it tougher for them to figure out what happened to cause this.

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I'm having "weird" issues too. And, trying to add voice mail in the VPanel for the virtual number does not appear to work for me.

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Originally Posted by burris

Actually, setting up a VM for any number should be optional. I don't use the system VM and want all numbers to ring through to my own answer machine. If this were enabled by default, it wouldn't work for me.

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I would agree - old fashioned behavior is the best default :-).

However, for us, functioning voicemail via email delivery to multiple addresses (which I achieve using gmail filters) is critical as we've been used to that for the past several years. We've gotten used to seeing a message in our inboxes at work within seconds of someone calling the home number and leaving a message.

Hey guys -- we're getting ready to push a fix -- sit tight, thanks!

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Originally Posted by NY Tel Guy

I'll bet you that if you go into vpanel and select your virtual number, activate the voicemail feature on the virtual line- those elusive messages will all be there waiting for you.

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Well, tech support got back to me, and they enabled the vm option for the virtual # like you suggested. It looks like this has been going on since at least last Wed (3/25)- OUCH!! I downloaded the messages, then deleted the vm box from the virtual #, and the separate, generic voicemail box is still there.

Brandon posted while I was typing....

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Originally Posted by VOIPoBrandon

Hey guys -- we're getting ready to push a fix -- sit tight, thanks!

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Sitting tight. It's always exciting to be on the cutting edge :-).