Can't go 2 days without a dropped call!

:mad: Once again I'm joining the problem customer bandwagon! Why can't I go two days without a problem? Am I asking too much? My cc just got zapped today for month #2 of service. If service doesn't improve there won't be month number 3. My wife is really frustrated with me over my choice of phone providers.

Time for another email to support...

Were you able to work this out with support?

I too continue to have problems with calls that don't connect or the caller cannot hear the person on VOIPO. I have had several tickets on this, the last I asked be escalated to Tier II. The tweaks applied made it worse. It is now the weekend and I will be without reliable phone service until Monday. Customer Support should be available later in the day and for a few hours on the weekend. Most of us have jobs and are not home to troubleshoot when it is the working hours of VOIPO.

I have rebooted the cable modem and the Voipo router. Still no joy.

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Originally Posted by VOIPOinTN

I too continue to have problems with calls that don't connect or the caller cannot hear the person on VOIPO. I have had several tickets on this, the last I asked be escalated to Tier II. The tweaks applied made it worse. It is now the weekend and I will be without reliable phone service until Monday. Customer Support should be available later in the day and for a few hours on the weekend. Most of us have jobs and are not home to troubleshoot when it is the working hours of VOIPO.

I have rebooted the cable modem and the Voipo router. Still no joy.

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There are no issues on our end or with the VOIPo network at this time.

Do you a ticket I can look at to see what the notes on your account are? Right now there are only a handful of tickets open and support was quiet all day. Are you NRH-367205 by chance?

In terms of hours... Have you ever asked to schedule an after-hours appointment? Tier II team schedules appointments all the time to work with customers after hours. We're always extremely accommodating.

Quote:

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Originally Posted by VOIPoTim

There are no issues on our end or with the VOIPo network at this time.

Do you a ticket I can look at to see what the notes on your account are? Right now there are only a handful of tickets open and support was quiet all day. Are you NRH-367205 by chance?

In terms of hours... Have you ever asked to schedule an after-hours appointment? Tier II team schedules appointments all the time to work with customers after hours. We're always extremely accommodating.

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I believe you are NRH-367205 because that's the only open ticket we have in the main support queue from TN. I replied to it, please see reply and respond back.

Tim - thanks for interceeding on the weekend. New router arrived today, I installed it, and I can make and receive calls. Calls actually seem clearer. Thanks for the extra effort.