BETA Ending Today - Action Required

NOTE: This applies to those who have been in the BETA program. If you ordered during pre-lauch, but were not in the original BETA, please ignore this thread. I will be posting some info for you guys specifically in another thread soon.


First for some good news, we're officially ready to launch at this point.

As many of you know, we've been accepting orders for the last few weeks and have had very few problems come up so far. We are working on making things a little more "polished", but otherwise, we're good to go now. We'd like to thank everyone here for your help and feedback that has helped us greatly as we've spent the last 2 years developing our service.

Now, for the bad news... Unfortunately all good things must come to an end and we're officially ending the BETA as of today. It's time to make a decision as to whether you'd like to maintain your VOIPo service or move on.

Our goal is to have the accounts accounted for by 9/15. This is somewhat of a short notice, but I know most of you have been expecting it and I've mentioned it a few times without a specific date. The 3 month BETA turned into 2 years, so I'm sure most of you can also understand that you did get a lot of free service. We really need to get this out of the way and all the "lingering" accounts linked up before we start bringing in volume. Otherwise auditing things at the end will be very difficult and these accounts will be more difficult.

Special Offer


For residential users, our "Founder's Plan" is available through 9/15. This is a standard unlimited residential plan that you can lock in for $99 per year if you act now. For those on the plan, it'll be flat rate and we'll absorb any taxes/fees for these accounts. This pricing assumes you already have a VOIPo ATA from the BETA. If you need a new ATA, these are available for $29.95.

Please see http://forums.voipo.com/showthread.php?t=413 for additional info about the residential offering and standard pricing.

For Express users, all numbers are available for at a founder's price of $24 yearly through 9/15. Again this rate will be locked in.

Please see http://forums.voipo.com/showthread.php?t=393 for additional info about the residential offering and standard pricing.

Bonus Offer


Additionally in order to expedite these conversions so we can clean house quickly and launch , we're going to add an extra incentive to convert now rather than later for ALL services whether residential or express.

For anyone (only those who have been in the BETA) who converts by the end of the day Sunday 9/7, we'll extend your renewal as if you had ordered service on 10/1.

This is essentially giving you another free month of service. Any BETA users who have already converted (most of you), we'll also be extending your renewal to 10/1 as well.

Cutoff Date


The official cutoff is going to be 9/15. Anything converted after 9/15 will be at the regular pricing and NOT eligible for the special founder's pricing or the tax waivers.

This applies to all number in the system including Express (Toll-Free, Virtual Local, Fax); Residential; and Addons (Virtual Numbers). At the end of the month, we'll be auditing the system and suspending any numbers not linked to an account.

Billing

Typically orders come in and a billing profile is established before an account is. Since this is really the reverse process, there's no clean way to do this and it will be somewhat of a manual process to link the accounts and audit all numbers to make sure they are linked to an account or deactivated.

Please keep this in mind as we're going through all the orders to match them up. It will be a little messy, but we're going through them manually. So if you don't see something immediately linked up, don't worry. Give us a few days to go through it before contacting us.

Cancellations/Port Outs


We understand that some of you may not wish to remain a customer or convert all your numbers to paid service. We also understand that porting is an unpredictable process and you can't always have a definitive timeline for ports to complete.

If you intend to port any numbers out, please contact us so we can notate your account in case the port takes longer than expected. We will work with you on the timing of this.


Ordering

Again, we are manually processing these. Here are the order forms to use:

Residential Conversion: http://billing.voipo.com/cart.php?a=add&pid=11

Express/Trio Conversion: http://billing.voipo.com/cart.php?a=add&pid=41

NOTE: For Express, please enter one number in the order. If you have additional numbers in your Express account, please e-mail sales@voipo.com with a list of the ones you'd like to keep and the billing term (monthly/yearly) and we'll manually add them to your account. Again this is not going to be clean, but it's the only way to link these accounts easily.


Questions

If you have questions, please contact support@voipo.com for assistance.