Have any of you HG customers used the new HostGator Live Chat?
Love it/hate it?
We're going to move to that in the next day from the current one.
Printable View
Have any of you HG customers used the new HostGator Live Chat?
Love it/hate it?
We're going to move to that in the next day from the current one.
Is that a support chat?
Or something else?
As long as email works, that is what I stick to.
Yeah it's the live chat program.
I have used it a couple of times this past week and did not mind it at all. Only thing that I did not like about it was that it did not pop to the front after a reply from the operator - that is just personal preference though. I understand there are multiple chats going on so I always put a chat in the background to do other things while waiting for a new response and like to be notifed when there is one so I do not have to always check.
I used it to inquire about the black friday special. Unfortunately, as an existing hosting customer, I was not eligible for the discount. :( However, I did like being told my place in line (updated what, every minute?), how many operators were answering chats, and how many chats they were conducting. Otherwise, it didn't seem significantly different from other vendor/service provider support chat programs as far as i could tell.
I see no problems with using the HG chat platform. It's worked for me every time I needed it.
This is now live. It's significantly better.
We're planning to commercialize the entire HG suite including the ticket system and chat soon, so VOIPo using it is kind of a pilot since right now only HG has been using it.
It's got features that some wouldn't even dream of mostly with efficiency, so we're pretty excited about it.
Someone asked today about the "Powered By Gator" was. That's just the brand name we're going to be marketing our new hosting automation tools under (live chat, helpdesk system, billing software) when we commercialize them.
The Planet has their system called "Orbit"...we thought Gator would be cool.
We aquired gator.com and rights for the Gator trademark from an old spyware company a while back just to hold on to for this later on. That company went bankrupt and sold it few a couple hundred thousand and since gator is in the name, we thought it was too good of a deal to pass up.
Was that also related to Gator Wallet? I seem to recall games with spyware.
Hopefully the word association is not too strong?
Marketable software tools is a great thing.
In one of my Ruby on Rails books, Peter Cooper (Beginning Ruby, From Novice to Professional), he talks about AOL having two 'bots' as friends that can provide automated gift suggestions.
Your chat client could have wide ranging possibilities depending on the scope of your imagination and inspiration.
Yeah it was the spyware company that went out of business that we bought the name rights/domain from. We debated it some, but finally decided to move forward with the name.Quote:
Originally Posted by usa2k