Problem with failover to phone number?

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Originally Posted by dswartz

Rereading this, I am confused. I thought the server we were on was based on who we registered with, no? If so, this is irrelevant, since the whole point here is that my server was down, so I wasn't registered with anyone :(

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I'm only trying to help, but I think the question had to do with which server you
were connected to. Jupiter, as you know, is in a beta mode and could be having some glitches that Sip does not have..

Understood and appreciated...

Quote:

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Originally Posted by dswartz

Rereading this, I am confused. I thought the server we were on was based on who we registered with, no? If so, this is irrelevant, since the whole point here is that my server was down, so I wasn't registered with anyone :(

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Well what I'm saying is that it wasn't tested thoroughly on jupiter yet, only on the current one. If you were on it, that could have been a problem.

In terms of everything else, it seems to be working fine, so I'm going to have an engineer look in the logs for your account first thing tomorrow and maybe the routing in terms of calls to the area the failover number is in.

Quote:

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Originally Posted by VOIPoTim

Well what I'm saying is that it wasn't tested thoroughly on jupiter yet, only on the current one. If you were on it, that could have been a problem.

In terms of everything else, it seems to be working fine, so I'm going to have an engineer look in the logs for your account first thing tomorrow and maybe the routing in terms of calls to the area the failover number is in.

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FWIW, I just tested with my system. With my earlier problems with voicemail (still not resolved--just haven't put in a ticket yet), I had gone back to the sip (as opposed to jupiter) server. I took my system offline, called my residential#, got bumped over to my cell phone. I then re-enabled my network, registered on jupiter, confirmed only one registration on vPanel, re-disabled my network, and called. (phew! ) This time, I got a connection error message from VZW. I'd bet the issue will be found on Jupiter somewhere.

That's a relief, I wondered if I was going nuts :) Thanks for confirming this...

Brandon has fixed whatever was causing this. Thanks!