No fax support whatsoever - do not sign up if you intend to fax!!

VOIPOis a phone company. It has been in there TOS since they launched it and there is no more they can really do bro...

When I first signed up (Mar 2010) I was disappointed to find out that my Replay TV recorder could no longer make a modem connection to update its channel guide. However, while working on a different issue the tech support rep logged in to my Grandstream phone adapter, updated the firmware and settings. The phone worked better and as an extra benefit the Replay modem connection now works 100% of the time now. I have not tried a fax machine but I assume it will work now also. I prefer to use the VOIPO incoming and outgoing fax services since my faxes are mostly from a filed document (or my scanned) anyway.

BTW, as for the tech support, the reps I have worked with have been great. I have a special setup on my network including a hardware firewall and they have been knowledgeable and helpful in getting my service working well.

I can't believe this guy... It clearly states in the TOS that VOIPo won't support faxing, so what is the issue? Move on... I purchased VOIPo for cheap but quality phone service, and I read the TOS before signing up.

Also, I just checked in my vPanel and with VOIPo outgoing faxes are free? I thought I had to buy a fax # first, but the vPanel allows you to send out going .xls, .txt, .pdf etc for free? That is sweet!

Quote:

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Originally Posted by jlachowin

Also, I just checked in my vPanel and with VOIPo outgoing faxes are free? I thought I had to buy a fax # first, but the vPanel allows you to send out going .xls, .txt, .pdf etc for free? That is sweet!

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Right. I combine that with a free incoming fax number from K7.net, and it works great for my limited needs. K7 uses a 206 area code, which is the same as mine. Also, I had to set up a little script to send myself a fax once a week, otherwise I would lose the K7 number because of non-use.

Obviously, if you need a fax for regular use, pay for and get a number from VOIPo.

Did you try setting your fax machine to 2400, 1200 or 300 baud and turn off ECM (error correction) ? That should help. As for Vonage you just got very lucky. I used to work for them and (other then the suggestion above) you were SOL. They didn't "support" it either. They would do some ATA tweaks but would tell you up front that it will affect your voice service negatively.

That being said, VOIPo offers free OUTBOUND faxing from documents which works well. It's in vPanel and their inbound fax number is only $24 for a year and also works well. Actually better than a fax machine even when it works.

This is probably not necessary but I have to ask: What makes you think you deserve to get special treatment with faxing when the Terms of Service officially says faxing is not supported by VOIPo?

It would be different if the Terms of Service said, yes faxing is supported. Then I could see VOIPo catering to faxing problems. But frankly, since I know VOIPo is a voice company, I'm glad network resources and support are focused on the voice side.

It doesn't matter whether the equipment has the potential to support a service or whatever; companies have a choice to support a feature or not, and the Terms of Service says they do not support faxing.

Quote:

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Originally Posted by MisterEd

**** That being said, VOIPo offers free OUTBOUND faxing from documents which works well. It's in vPanel and their inbound fax number is only $24 for a year and also works well. Actually better than a fax machine even when it works.

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I have a fax line from VOIPO for sending outgoing faxes. In vPanel, it shows a number of units for each fax. Do you know if they are planning on billing me for each fax received? I had asked before selecting their service for incoming faxes and was advised that I would not be billed per fax.

I have already sent an inquiry to VOIPO via e-mail, but I would appreciate anyone's input on the forum who would know (including VOIPO staff).

What's a "unit"?

Outgoing file-to-FAX is part of the Residential Plan price.
It is not meant for heavy use as a Residential Plan would not need to send many.
Inbound Fax-to-email is extra cost and will state the price in vPanel before you authorize the charge.

Quote:

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Originally Posted by usa2k

What's a "unit"?

Outgoing file-to-FAX is part of the Residential Plan price.
It is not meant for heavy use as a Residential Plan would not need to send many.
Inbound Fax-to-email is extra cost and will state the price in vPanel before you authorize the charge.

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Sorry, I had stated outgoing, but meant to say, I have an "incoming fax number" from VOIPO. Obviously, every one with a residential plan has access to outgoing fax service.

Here's the fax line's Call History for the past 3 days from vPanel. Don't understand why I am being charged for incoming faxes to this fax line.



Timezone:
Wednesday, June 23rd 2010
From To Start Time Duration Fees
954#######
954#######
Call Reference ID: 67282940_32471000@4.55.14.163
Close

888#######
888#######
Call Reference ID: 67282940_32471000@4.55.14.163
Close
09:26 1
0.049
IN PSTN TOLL-FREE 1 minute @ $0.04900000 - $0.049

Close
Tuesday, June 22nd 2010
From To Start Time Duration Fees
877#######
877#######
Call Reference ID: 51301283_91370720@4.55.14.163
Close

888#######
888#######
Call Reference ID: 51301283_91370720@4.55.14.163
Close
09:20 4
0.196
IN PSTN TOLL-FREE 4 minutes @ $0.04900000 - $0.196

Close
877#######
877#######
Call Reference ID: 33976302_33031866@4.55.14.163
Close

888#######
888#######
Call Reference ID: 33976302_33031866@4.55.14.163
Close
08:28 4
0.196
IN PSTN TOLL-FREE 4 minutes @ $0.04900000 - $0.196

Close
Monday, June 21st 2010
From To Start Time Duration Fees
305#######
305#######
Call Reference ID: 34417274_53461886@4.55.14.163
Close

888#######
888#######
Call Reference ID: 34417274_53461886@4.55.14.163
Close
15:22 1
0.049
IN PSTN TOLL-FREE 1 minute @ $0.04900000 - $0.049

Close
1