Voipo Down ?

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Originally Posted by Montano

I guess this is why BYOD users are a pain in the @$$, but how are we to know that we should move off of a particular server ? Email perhaps ? I'm still on west01, so what should I change it to ?

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Just pick 1:
sip-central01.voipwelcome.com
sip-east01.voipwelcome.com
sip-byod.voipwelcome.com

I am BYOD as well and you shouldn't complain, if it's a bother to you, get a provisioned device.

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Originally Posted by voipinit

Just pick 1:
sip-central01.voipwelcome.com
sip-east01.voipwelcome.com
sip-byod.voipwelcome.com

I am BYOD as well and you shouldn't complain, if it's a bother to you, get a provisioned device.

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Obviously it was affecting some people who were provisioned so that doesn't mean an automatic fix.

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Originally Posted by ptrowski

Obviously it was affecting some people who were provisioned so that doesn't mean an automatic fix.

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Just 3 reported issues though. 3 out of thousands isn't much.

Tim-
will west01 return? I want to adjust my firewall rules...

I see the recent change but I need to adjust based on IP... :)

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Originally Posted by VOIPoTim

Just 3 reported issues though. 3 out of thousands isn't much.

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Oh I understand, but just kicking to the "if you are byod don't complain" line is not always correct. It wasn't a knock on voipo at all, just a general comment that provisioning doesn't cure all ills comment.

I am still having this issue even after moving to central01 server. I am not sure what is causing this, but it is VERY intermittent. The phone worked all day since afternoon (when I switched to central01), but now again I get no dialtone and no incoming calls (as of 11:50pm PST 10/7/09). I have opened a support ticket (TQA-598294), but am very dissapointed overall with the service reliability. I have even lowered my rating on dslreports.com

May be just 4 people are experiencing this problem, but it really does not help my when I am among those 4. I am looking at other service options now, but unfortunately, my number porting request from viatalk is complete, and VOIPo now has my number.. because of this, I cannot cancel my VOIPo service within the 30-day trial period :(

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Originally Posted by walletless

I am still having this issue even after moving to central01 server. I am not sure what is causing this, but it is VERY intermittent. The phone worked all day since afternoon (when I switched to central01), but now again I get no dialtone and no incoming calls (as of 11:50pm PST 10/7/09). I have opened a support ticket (TQA-598294), but am very dissapointed overall with the service reliability. I have even lowered my rating on dslreports.com

May be just 4 people are experiencing this problem, but it really does not help my when I am among those 4. I am looking at other service options now, but unfortunately, my number porting request from viatalk is complete, and VOIPo now has my number.. because of this, I cannot cancel my VOIPo service within the 30-day trial period :(

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When trying a new service, a good practice would be to first test the service for a month...before porting your number...to be sure the service is satisfactory for you. Then...ask for a port..
I think there were some BYOD people among those 4 who had a problem.

For me, I've been around since the beta days, and except for some glitches typical of every VOIP provider on the planet..as well as a blip on occasion from the POTS world..my service has been fantastic.
I don't remember the last time my wife complained. That is the acid test.:p

@walletless--

Out of curiosity, which adapter do you have? I'm sure that support will work you through all configuration/provisioning issues that could be contributing to your problem. If you have one of the Linksys RT31P2 adapters, consider connecting directly to the modem (if you don't already)--see if this resolves the issue. If you have a PAP, can you put it in DMZ as a test? I'm generally less than optimistic about DMZ solving the issue, but with the PAP not having a LAN port, your only other option is to make it your sole connection to the internet. :eek: That approach usually isn't the best one for intermittent problems...

FYI. With that reboot from day before yesterday and moving over to central01, solved my problem.

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Originally Posted by fisamo

@walletless--

Out of curiosity, which adapter do you have? I'm sure that support will work you through all configuration/provisioning issues that could be contributing to your problem. If you have one of the Linksys RT31P2 adapters, consider connecting directly to the modem (if you don't already)--see if this resolves the issue. If you have a PAP, can you put it in DMZ as a test? I'm generally less than optimistic about DMZ solving the issue, but with the PAP not having a LAN port, your only other option is to make it your sole connection to the internet. :eek: That approach usually isn't the best one for intermittent problems...

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RT31P2. Unfortunately, my home wiring makes it very inconvinient for me to keep the ATA connected directly to the modem. I will have to keep the setup the way it is.