Canceled Accounts

Quote:

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Originally Posted by computergeek7632

There is no canceled recording still.

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I like the email that says an account is created.
There should be a matching one for cancel, and another for suspend.

There is a canceled email. Im talking about if I cancel a number/account it should have a message when you call it saying its been disconnected :)

Feb 19 an account was canceled.

• The email subject was: VOIPo Reseller - Account Cancelled
  
  • Note 'Canceled' is misspelled.
  
  
• The email body said: An account has been cancelled within your VOIPoReseller portal.
  
  • Again misspelled.
  • Two days later that would be meaningless.
  • I see now, it would be nice for VOIPo to say something specific.
  • I did not know VOIPoReseller was a single word.
  • No wonder I could not do an email search using the DID.

Its easier to see flaws when you try and use something!

Quote:

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Originally Posted by usa2k

I put in a ticket for a canceled Toll Free that showed a charge for a minute yesterday.

Call Reference ID: 755904717_122757628@4.55.14.163
Ticket ID: WKZ-480845

Line was canceled ... can't seem to locate any cancellation record.
I think at least a week.

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How does this 1 minute call add up to $0.065
(Another call to the canceled Toll Free.)

Quote:

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IN PSTN TOLL-FREE 1 minute @ $0.02500000 - $0.025
OUT ON NETWORK 1 minute @ $0.00000000 - $0.000
USF Fee 8.4% - 0.00504

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Call Reference ID: 772220075_46846998@4.55.14.163

$0.025
$0.00504
=========
$0.03004

Call Reference ID: 973590229_104447424@4.55.14.163

Call Reference ID: 772715228_76143985@4.55.14.163

Call Reference ID: 771945187_22136166@4.55.14.163

A new call from a toll free I have canceled.
Ticket ID: WKZ-480845 from 06:04AM 03/18/2010

In theory, adding info to a ticket without a reply will push its priority back.
Its really not an inconvenience though, so I added the above info just now.

I did some additional tests


Creating a new Toll Free Forwarded, I set it up to call a Reseller account.

• Call went though fine (Except for the but that bypasses inbound routing.)
• When I canceled the account the Toll Free got a busy signal.

Creating a new Toll Free Virtual, I set it up to call a Reseller account.

• Call went though fine (Except for the but that bypasses inbound routing.)
• When I canceled the account the Toll Free got a busy signal.

I am thinking I should cancel the DID getting the wrong numbers via the old Toll Free number. That would end this issue. (If this is a legacy config issue, then nobody else should see this issue.)

Toll Free Inbound routing to Reseller accounts is on their list of fixes.
I suspect its related to SIP routing if I were to take a wild guess.

One more thought

It would be nice to have a $0.00 transaction record when a line is canceled.