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I have the same problem with a different shipper while waiting for some computer parts. USPSQuote:
Originally Posted by midas
Their delivery confirmation shows as having delivered the package on July 26 at 10:36am...but nothing has arrived yet. The post office said their scan shows as delivered, but I must call the sender to track it, even though I have a tracking number.
I've been connected with 4 different VOIP providers either as an employee (Vonage and Net2Phone) or as a customer (Vonage, VOIPo and Sunrocket). I can tell you EVERY ONE of them started billing upon shipping of the ATA. It does seem strange but (as Tim likes to say) that's the nature of VOIP.
I have little doubt that VOIPO would have issued some credits seeing your ATA is so "lost." USPS "Priority Mail" makes no delivery guarantees. Their 2-3 days is FAR from what always happens. I just had a Priority Mail package shipped from NYC to me in NJ and it took 5 days to go 22 miles. I had a package from LA to NJ and it took 3 days to go 3000 miles. I RARELY gets Priority Mail in 2-3 days. If I had $1 for every PM package that took MORE THAN 2-3 days I'd be rich. Sometimes shit happens. Unfortunately you got shat upon by the USPS.
Should VOIPo have spent $30 or $40 to send you a 2nd ATA overnight UPS, I don't think so.
I understand your frustration (and I have had my share of it with VOIPo) but if you stick it out the inconvenience should be overshadowed by the service and features and the inconvenience will be long forgotten.
Good luck with whatever choice you make.
Ed
I just looked this up and we're now showing that it was delivered on Friday (30th). USPS is showing a several day gap between the Houston sort facility and Chicago which accounts for the delay.
We've shipped many many thousands of devices with USPS this year and 7-10 days is the typical timeframe for Priority Mail even though they state 2-3 days which is why we state 7-10 days to give everyone realistic expectations.
I understand that you were frustrated and have already cancelled service. If you do decide that you want to try the service though since you've received the device, contact me at tim @ voipo.com and I can reactivate and we can discuss. We'd love to have you try the service.
If you decide to keep the account cancelled, just write Return to Sender on the box and drop it in the mail. If you have already opened it, contact us for a return label.
Let us know how you want to move forward. Again, you can contact me at tim @ voipo.com to discuss.
Yes, it was finally delivered yesterday. I did not open the box, but it is beat up pretty good. I just put it in another box and I will take it to UPS on Tuesday, my next day off and pay for return shipping myself. This really isn't about the money.
Tim, I appreciate your attempt to address this personally and I'm sure your customers appreciate it too. But nobody, including you, seems to understand why I'm upset. That's OK, as I said, my purpose of posting here was not to badger anyone. It's not my job, nor my place to tell you how to run your company.
Says he ordered service on 7/21; ATA shipped 7/22 US Postal.
Says he received it 7/30. Seems normal for USPS.
Says he is dissatisfied that another ATA wasn't sent by overnight express so he could get an ATA sooner.
Seems unreasonable to me.
I myself ordered three accounts so I needed three adapters. Two came in quickly but had a problem with the third and there was a little contradiction in what I ordered.
All-in-all, VOIPo straightened it out quickly and I got to say, after dealing with Vonage for about four years, it's nice to speak to someone I can understand over the phone. I myself like dealing with companies that are stationed here and employ people in the USA.
For me personally, the savings is worth every bit of the lose ends that might need to be tied together. Is VOIPo perfect, no. Have they disappointed me, absolutely. I've run into a bunch of things where as I wish I was told a particular bit of info before I moved accounts around in VOIPo.
I did mention that they need to be more documented and as I can see, they are making the effort. VOIPo is a growing company and I have seen efforts by them to move forward for the benefit of all. I have not seen them excuse there way out of anything like Vonage and other companies.
After being in business for over 30 years I can tell you that no company is perfect. But I can tell you that from my personal experience, and I have no ties with VOIPo except for being a customer, I believe they are trying to make a good thing better. I myself am willing to stick with them through their growing period partly because they are saving me hundreds of dollars a year and giving us all an opportunity to grow with them through their reseller programs.