Control panel

Yep, the vPanel 2.0 is coming along nicely. Still, there is one thing that already bothered me in the old vPanel: the blank welcome page. Just like with the competition, I would like to see something there, for example the last 5 dialed / received calls, last voicemail and current bill status ... or, in case that would be too much work, quick access links or even promotional offers - just something that gives me the feeling that I actually signed in rather than a blank white space. Also, if you would add a line or 2 of text in each section with a quick explanation what the feature does exactly, you wouldn't need a user manual. In many sections, you've done so already but some are just not telling a user anything.

Everything else is quite nice. Much better organized than before and a fresh look to it! The slide-out side menu allows for quick access. Bravo and thanks! :)

I used the "Report a bug" link in the new panel to report issues. No acknowledgement or reply. Should I report issues in the forum instead?

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Originally Posted by holmes4

I used the "Report a bug" link in the new panel to report issues. No acknowledgement or reply. Should I report issues in the forum instead?

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Bug reports aren't necessarily being addressed in real-time. When you report one using the link, it'll go to developers and be added to our bug list, but there likely won't be a reply unless additional info is needed.

Tim; do you think they know about the "Speed Dial" link issue and the Virtual number issue, or should I do a Bug Report? Mike...

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Originally Posted by christcorp

Tim; do you think they know about the "Speed Dial" link issue and the Virtual number issue, or should I do a Bug Report? Mike...

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Bug report is best just in case. Not personally sure about a virtual number issue, but the speed dial was supposed to go to "Outbound Routes" by design since those are used to create custom speed dials. We've had a ton of people mention that though so we're prob going to make it more obvious and swap in a standalone speed dial page that is just a simpler way to do the custom outbound routes.

Speed dial is now a standalone page. It's technically just creating "outbound routes" that forward, but we made a standalone page to make it easier.

Thanks Tim. I sent in a bug report for the Virtual Number. FYI: The "Account/Services" page under "Services" shows I have a virtual number. It's just under the "Features" tab under "Virtual Numbers" where it says I don't have any virtual numbers. Not a big deal considering I don't use voicemail on my virtual number. But if it's like this for others, it could be an issue. Thanks again for continually making VOIPO Better; and the BEST voip service out there. Mike....

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Originally Posted by christcorp

Thanks Tim. I sent in a bug report for the Virtual Number. FYI: The "Account/Services" page under "Services" shows I have a virtual number. It's just under the "Features" tab under "Virtual Numbers" where it says I don't have any virtual numbers. Not a big deal considering I don't use voicemail on my virtual number. But if it's like this for others, it could be an issue. Thanks again for continually making VOIPO Better; and the BEST voip service out there. Mike....

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I talked to Brandon about this and he said it's not showing up because it was "upgraded" to a 2nd line which technically makes it a separate account rather than a virtual number. If it were downgraded back from an addon account to a regular virtual number he said it would appear. You should still be able to access it using the "linked" accounts drop down at the top. Is it there?

I've noticed this morning that the ability to toggle between my main number and add-on number has disappeared. Was this an intentional change?

Thanks for the information,

Rob

Tim,

I am not seeing my add-on service/virtual fax in the new control panel. Will this feature be fix soon. That is, if I want to send a fax from this account I have to access the old panel.