Routing GOOG411

Quote:

---

Originally Posted by NY Tel Guy

Ok I was able to duplicate that occurrence also.
1. I programmed 511 to go to GOOG411.
2. Dial 511 - get connected to goog411
3. Dial (631) 360-5111 ( a non-existent number in my area) and get Goog411.

---

oops, I better undo the goog411 and 511 routing before my parents think they're their friends:rolleyes:

Quote:

---

Originally Posted by GTOJim

Voice mail is working for me. FYI the problem with forwarding calls remains.

Recap: I set 411 to forward to GOOG411 The last three digits of my Brother in-laws phone number ends with 411. When calling my Brother in-law I get GOOG411.

Thanks
Jim

---

Today I tried to call an 800 number, the last four digits ending in 4114. I got GOOG411 instead of the number dialed. It seems forwarding 411 to GOOG411 is forwarding any number with 411 in it.

Tim should I open a trouble ticket for this problem? I know you read the forums so I assumed you are already aware of this issue.

Thanks
Jim

Sounds like someone blew a pattern-matching script or something :)

Quote:

---

Originally Posted by GTOJim

Today I tried to call an 800 number, the last four digits ending in 4114. I got GOOG411 instead of the number dialed. It seems forwarding 411 to GOOG411 is forwarding any number with 411 in it.

Tim should I open a trouble ticket for this problem? I know you read the forums so I assumed you are already aware of this issue.

Thanks
Jim

---

I'm going to add it to our bug list and will talk to developers about it next week.

I hear the speed dial picks up numbers before and after the 3 digit numbers :(

Dial a number with 411 anywhere in the number and get the 3-digit routing.

Quote:

---

Originally Posted by usa2k

I hear the dial picks up numbers before and after the 3 digit numbers :(

Dial a number with 411 anywhere in the number and get the 3-digit routing.

---

This is still a problem for me.

For anyone that may be having issues (I am not, but I don't know if anyone else is), there is a KB at Google's site that may/may not help. http://mobile.google.com/support/bin...53&topic=13552


1) Users should be directed to 1-425-296-4774 instead of 1-800-466-4411.

Seems like we have some definite sub-string related number parsing issues going on with the outbound forwarding (as has been pointed out in this thread). We're taking a looking at it and should hopefully have this all cleaned up and functioning as intended soon!

Quote:

---

Originally Posted by Brian

1) Users should be directed to 1-425-296-4774 instead of 1-800-466-4411.

---

Thanks! I see I can enter 411 more than once. It does not overwrite the previous routing of 411. But they can be individually deleted when you see multiples.

Odd, with 4252964774, it still went to the swamped message. :confused:

I see DECT 6.0 phones at Wal*Mart that have a GOOG411 speed-touch button now!