Yesterday I received complaints from my customers about incoming calls not getting through and outgoing calls intermittent.
First thing I check is the Twitter Account to see if there are any...
Type: Posts; User: jsiepka
Yesterday I received complaints from my customers about incoming calls not getting through and outgoing calls intermittent.
First thing I check is the Twitter Account to see if there are any...
This is still an issue with the Cisco (Linksys) SPA-8000 and SP-112 ATAs as there a way to hack them. The fix from Cisco has been to enable "Restrict Source IP" but you cannot do this with Voipo...
We have had the same issues, many outages. Just tired of resellers not being a valued customer.
In 2 years I have not seen anything to let us know how we are to have our devices setup. You say that we are using the incorrect Codecs, well we are trying to connect to you but we can't and the...
99% of my clients are using Comcast. SIP7 worked great until I had to move them to SIP due to the SIP7 outage. Now on SIP I get busy signals consistently. Putting a ticket in doesn't help when I have...
Yes, I have been getting a lot of complaints about this issue. It seems lately I've been putting more time into trouble shooting issues and dealing with hostile customers.
What was the problem?
Here is a trace and we are seeing better results using SIP7
==========================================================================
VisualRoute trace to sip7.voipwelcome.com
==========================================================================
...
How is the testing on SIP7 going? After a rocky startup we have had some good luck so I don't want to move my accounts over as things have been stable. Well at least for the moment. :)
So if I...
Greenlantern thanks for the heads up with Vonage and Google. We have had our fair share of porting nightmares. Including us not clearing the number from our account when we were the losing carrier...
And I though I was going crazy, they were gone one minute, then back the next, but then the one I entered was gone, but it was resolved!
Support Team keep up the good work!
YES BLAME THE ROUTER! Not all routers are equal. Some routers are designed to identify packets, and prioritize real-time applications (RTA) better than others.
Has anyone tied in a PA System and Night bell to a virtual switch? Any recommendations?
You asked for help in a customer forum where we, the customers, try to help each other and make the community and services better.
The bottom line is you created your own problems and you’re are...
I apologize for not fully understanding the problem.
VoIPo should have ignored a cancelation order for 3 months.
VoIPo should not have asked you to send their equipment back to them before...
I’ve ran into this before.
First issue sounds like you have a Grandstream ATA. Grandstream is very inexpensive and you get what you pay for. I’m not saying that Grandstream products are bad but I...
Let me see if I understand this correctly.
You cancelled the account in the control panel on August 1st instead of waiting till November. When you cancel your account there is nothing anyone can...
So far I setup the beta account and I like features and all the previous suggestions especially the MOH.
Thanks for the temporary numbers! I just ordered up some new phones to test with can’t...
How about just picking a brand like Grandstream and the gateways Grandstream GXW-4024, GXW-4008, GXW-4004?
Also I would pay (obviously if reasonable) for phone support. I've been a fan of...