No devices registered (502)

**1bird2** · 01-24-2009 07:43 PM

Okay -- I have reluctantly moved the ATA outside of the router.

Current configuration:

Cable Modem <--> ATA <--> Router <--> Lan Devices

Still not working, as expected as I think there is something else going on with either the verision of old code that is on my ATA or a configuration issue on there end. Everthing was working until this weekend and I have not made any changes -- until I now moved the ATA to in front of the router.

I have a ticket open and hope to get this resolved soon. Good news is that the failover feature is working as my cell phone rings when someone calls my Voipo number.

-bird

**zevin** · 01-24-2009 09:36 PM

I am also running into this with one of my 502's also. I had a heck of a time getting it to upgrade, now it's upgraded it will not register.

Looks like provisioning is not working or at least yesterday I was able to view the dat files for the 502 and the 286 in FireFox.

**myvoip07** · 01-24-2009 10:23 PM

Originally Posted by zevin

I am also running into this with one of my 502's also. I had a heck of a time getting it to upgrade, now it's upgraded it will not register.

Looks like provisioning is not working or at least yesterday I was able to view the dat files for the 502 and the 286 in FireFox.

This is only for testing if provisioning is the problem. If you have admin access then disable provisioning and manually enter the SIP and your account details and see if it works.

**hines86fan** · 01-24-2009 10:36 PM

I'm still suffering from the inability to register after the upgrade. I moved the ATA in front of the router. Then tech support called, and we went through and verified the settings for firmware path and config path, and various other settings. But, alas, no joy was had.

**1bird2** · 01-24-2009 10:48 PM

Based on most, if not all, of the posts -- I see that most are able to get the upgrade. My ATA will not even upgrade. In fact, the support guy I talked with today was suprised at the version of firmware I had, 1.0.0.76. I guess I have some really old version/device, which is weird as I really have not had any issues since getting the 502 ATA, until today of course.

I hope I am contacted soon to get this resolved.

-bird

**myvoip07** · 01-24-2009 11:13 PM

Originally Posted by 1bird2

Based on most, if not all, of the posts -- I see that most are able to get the upgrade. My ATA will not even upgrade. In fact, the support guy I talked with today was suprised at the version of firmware I had, 1.0.0.76. I guess I have some really old version/device, which is weird as I really have not had any issues since getting the 502 ATA, until today of course.

I hope I am contacted soon to get this resolved.

-bird

This is how it show after upgrade to 1.0.1.21. What does your shows?

Software Version: Program-- 1.0.1.21 Bootloader-- 1.0.0.9 Core-- 1.0.0.25 Base-- 1.0.0.76

Also i doubt there was 1.0.0.76 firmware version before as i couldn't find it. But i may be wrong.

**zevin** · 01-25-2009 12:26 AM

Originally Posted by myvoip07

This is only for testing if provisioning is the problem. If you have admin access then disable provisioning and manually enter the SIP and your account details and see if it works.

I guess they have them locked to MAC address because it will register for only one of the 4 lines I have. I was wanting to switch my GS286 on my main line with this particular GS502. None of my ATA's have anything filled in in the firmware/configuration server path. I have been here awhile.

So as for the firmware upgrade bit mine is done, and working.

**VOIPoTim** · 01-25-2009 01:15 AM

For those of you having problems with this, make sure you have a ticket open so we can work through them with you.

**quattrohead** · 01-25-2009 08:41 AM

My unit would not find the updated firmware until I changed the settings to use TFTP and Grandstreams IP.
We should probably have the correct info from VoIPO for future upgrades, unless they are going to use the factory standard firmware from now on.
Sounds like they should do as they seem to have a good working relationship with them and have pushed the firmware along in the right direction.

**hines86fan** · 01-25-2009 08:43 AM

Originally Posted by myvoip07

This is how it show after upgrade to 1.0.1.21. What does your shows?

Software Version: Program-- 1.0.1.21 Bootloader-- 1.0.0.9 Core-- 1.0.0.25 Base-- 1.0.0.76

Also i doubt there was 1.0.0.76 firmware version before as i couldn't find it. But i may be wrong.

Same versions here.