Devices Losing Registration

**dvijen** · 02-02-2009 11:27 AM

Very informative and open communication. Thanks.
FYI, I lost incoming calls at 11:10 AM this morning, upon checking vpanel, it appeared that registration occured right at that time, however, only one line got registered. Upon rebooting the adapter, it registered both the lines, and incoming calls started getting through. May be it happened because I called right at the time when it was registering?
Thought you would like to know
Regards
dvijen

**TomP** · 02-02-2009 11:45 AM

I also appreciate the detailed communication. Thanks Tim.

On the down side, I have not been able to receive incoming calls since Friday. Perhaps there's a lingering problem that's still affecting a few users?

**VOIPoTim** · 02-02-2009 11:55 AM

Originally Posted by TomP

I also appreciate the detailed communication. Thanks Tim.

On the down side, I have not been able to receive incoming calls since Friday. Perhaps there's a lingering problem that's still affecting a few users?

If that's the case, please contact us for assistance. Definitely should not be down.

**NY Tel Guy** · 02-02-2009 08:23 PM

I just noticed that in my GS 502 FXS Port 1 shows:

Primary SIP Server: sip.voipowelcome.com

Outbound Proxy: (the field is blank)

FXS Port 2 shows:
Primary SIP Server: sip.voipowelcome.cpm
Outbound Proxy: sip.voipowelcome.com

How come the field for the proxy server is blank for line 1 ? yet filled in for line 2?
This is a device that is fully provisioned by Voipo FYI.

**VOIPoTim** · 02-02-2009 09:33 PM

We actually stopped using the outbound proxy in most cases. It's not needed. All that's really for is to send calls out to an alternate proxy besides the one the user registered to.

Originally Posted by NY Tel Guy

I just noticed that in my GS 502 FXS Port 1 shows:

Primary SIP Server: sip.voipowelcome.com

Outbound Proxy: (the field is blank)

FXS Port 2 shows:
Primary SIP Server: sip.voipowelcome.cpm
Outbound Proxy: sip.voipowelcome.com

How come the field for the proxy server is blank for line 1 ? yet filled in for line 2?
This is a device that is fully provisioned by Voipo FYI.

**HelpNYC** · 02-03-2009 08:24 PM

Wow!! great work... I just noticed the problem today. My mother wanted to call my sister in florida. Well! no go... after i made a reboot, the ATA kicked in.... shes on the phone as we speak

**VOIPoTim** · 02-03-2009 08:47 PM

This issue unfortunately came back...although now with significantly fewer people being affected. Right now we have about a dozen tickets about it compared to hundreds last time.

We have some people testing a workaround to stabilize things as we work with Grandstream on this. If you'd like to help with that, here is info: http://forums.voipo.com/showthread.php?p=8960#post8960

We appreciate everyone's patience. I'm confident this will be resolved shortly and service levels can get back to normal.

**digger16309** · 02-04-2009 09:02 AM

Oh great. This was fixed for me last night on reboot, now it is down again - no registration means failover. And that means I cannot get in touch with my wife, just home from the hospital, and because she does not have her cell phone on I cannot call and check on her. Nice.

I don't know if this helps you all or not, but when my device is registering, it is doing so with the IP address of my router instead of the IP address I have assigned to it. It used to register with the assigned IP, but not anymore.

**Xponder1** · 02-04-2009 11:19 AM

Originally Posted by digger16309

Oh great. This was fixed for me last night on reboot, now it is down again - no registration means failover. And that means I cannot get in touch with my wife, just home from the hospital, and because she does not have her cell phone on I cannot call and check on her. Nice.

I don't know if this helps you all or not, but when my device is registering, it is doing so with the IP address of my router instead of the IP address I have assigned to it. It used to register with the assigned IP, but not anymore.

You will have to check and make sure you settings didn't get knocked out. Personally I leave mine set to DHCP but I removed the Linksys firmware from my WRT54GS V6 and installed DD-WRT. Using it I can specify this mac address = this ip so it always comes up correct. Perhaps your current firmware on your router has a feature like this or maybe you can replace it (the firmware)with something better.

**digger16309** · 02-04-2009 01:53 PM

Originally Posted by Xponder1

You will have to check and make sure you settings didn't get knocked out. Personally I leave mine set to DHCP but I removed the Linksys firmware from my WRT54GS V6 and installed DD-WRT. Using it I can specify this mac address = this ip so it always comes up correct. Perhaps your current firmware on your router has a feature like this or maybe you can replace it (the firmware)with something better.

DHCP on my router was causing issues conflict issues because the router was assigning the same IP address to multiple devices. So I manually configured all devices instead.