Devices Losing Registration

[VOIPoTim]

At this point, we have it isolated and are continuing to work with Grandstream on it.

Once we confirm with all our BETA testers that a fix applied last night for them resolved it for those of them with issues without causing any other issues, we'll roll it out for everyone (today).

One that's done and all the facts are on the table, I'll update everyone fully.

[VOIPoTim]

We've implemented a fix and have contacted all customers who reported an issue about it.

If you've seen this issue, reboot your adapter one more time and then it will very likely clear up.

So far, this has had a 100% success rate, but we'd like to see more customers that were experiencing it confirming that it fixes things for them.

If after a reboot, you continue to see this issue, please contact us.

[KenH]

Everyone but me. I have been monitoring this and the DSLreport forums and am aware that something was done, but I was never actually notified.

Since I have temporarily disabled provisioning, can you tell me if it's just a change to the ATA config or a something that actually requires me to reboot and receive an update.

Thank you.

Ken

[VOIPoTim]

Everyone but me. I have been monitoring this and the DSLreport forums and am aware that something was done, but I was never actually notified.

Since I have temporarily disabled provisioning, can you tell me if it's just a change to the ATA config or a something that actually requires me to reboot and receive an update.

Thank you.

Ken

It's a change to the ATA config.