I'm also beyond fed up with the sheer negligence, seeing my service down yet again today on the supplied device, and still no word on service credits after over a month of going through this. Too little too late imho; I'm reporting to the FCC at this point and hope to be in contact with Tim or someone in senior management for arrangements to develop an exit plan and get a refund for the over 2 years pre-paid due to non-stop issues.