Quote Originally Posted by VOIPoTim View Post
Initially orders will show the price paid at the time of order in billing. For prepaid plans, the system will update that to standard pricing for renewal. We currently run a script to do this once a month for prepaid accounts (since it doesn't even come into play for a year).

This is a little convoluted, but it was the only way our billing system could work with the $100 discount for the first year without doing coupons. When we got rid of the coupons to keep things simple, we just discounted it and have a script to update it later.

Again, there may be renewal specials at that time that you could take advantage of, but by default everything renews at standard pricing.
If there is a special for renewing, at what point can we renew? Can we do it before our prepaid year is up? Do we have to wait until after the prepaid year? In other words, if after 8 months of my service I see a renewal discount, can I extend my prepaid year to another year?