Something I've noticed lately: when calling 800 customer service numbers, a lot of times I experience call quality issues. It's my guess that many of theses call centers utilize VoIP in one form or another. As an example, I needed to call Xcel Energy this morning to get a billing issue resolved. When prompted to enter a digit (for a menu option), the tone will not be accepted. Also got lots of audio dropouts. When I finally got connected to a CS rep, I could hear him, but he couldn't hear me. Ended up having to call from my cell.

Another example: called an airline company today to confirm a reservation. Menu prompts would not register. Voice quality was ok in this case, after just waiting for the menu system to give up, a la rotary-phone style. All of this is on a Uniden phone, FWIW.

Anyone else seeing...er...hearing, this?