No devices registered in Vpanel

**NY Tel Guy** · 02-20-2009 09:33 AM

Originally Posted by orum

I just tried to call home and went straight to voicemail. I rebooted my HT502 last night to get it registered again, but it looks like it lost registration again.

Where are the "no devices registered" emails configured? I have not received one yesterday, or today. Was this a one time event, or monitoring we can set up?

Thanks,
Dan

I've never received the e-mail either.

**quattrohead** · 02-20-2009 10:59 AM

For what its worth, my Phonepower supplied 502 has never shown a problem in over 6 months behind the router that I have had them.
What does this tell us ? Dunno.

**abward** · 02-20-2009 11:56 AM

quattrohead,

What is the firmware level of your Phonepower box?

**quattrohead** · 02-20-2009 03:24 PM

Product Model: HT-502 V1.1B
Software Version: Program-- 1.0.1.21 Bootloader-- 1.0.0.9 Core-- 1.0.0.25 Base-- 1.0.0.76
System Up Time: 16:24:23 up 15 days

**usa2k** · 02-20-2009 03:30 PM

Originally Posted by quattrohead

Software Version: Program-- 1.0.1.21 Bootloader-- 1.0.0.9

That is what my HT502 has on VOIPo typing *** 16

**abward** · 02-20-2009 03:45 PM

Well, there goes logic out the window...the firmware are the same.

But, someone from VOIPo should be asking you to go into the admin pages on your Phonepower box and figure out what is different, and makes yours work.

**burris** · 02-20-2009 04:23 PM

Originally Posted by abward

Well, there goes logic out the window...the firmware are the same.

But, someone from VOIPo should be asking you to go into the admin pages on your Phonepower box and figure out what is different, and makes yours work.

I'm sure Tim has looked at this, but I think that every provider has a different system of handling their calls as well as registrations.

However, it may be a good idea if they haven't considered it.

**quattrohead** · 02-20-2009 07:26 PM

They have the admin pages locked out with a password.
I had worked with them on a "noise" issue. They did a remote desktop session and then just terminated it when done leaving FF open

....thought FF should have the password in the field so went back and told FF to remember it.
Unfortunately, it seemed to be wrong

Originally Posted by abward

Well, there goes logic out the window...the firmware are the same.

But, someone from VOIPo should be asking you to go into the admin pages on your Phonepower box and figure out what is different, and makes yours work.

**VOIPoTim** · 02-21-2009 11:16 PM

This was posted in its own thread, but bears repeating here:

One thing we've seen quite a bit recently is people reporting a loss of registration

Since the devices are re-registering every minute it seems like some people are looking in vPanel right within the 3 second or so window when it's happening.

If you think your device is no registered give it a minute or so to confirm before reporting it to make sure it's not just a case of perfect timing.

**sr98user** · 02-22-2009 07:03 AM

Just checked this morning. And I lost registration. I waited for 5 minutes before I did a reboot. There is no UDP traffic between the SIP server and ATA during that time. After the reboot I am back to normal.