No devices registered in Vpanel

**VOIPoTim** · 02-25-2009 04:09 PM

At this point, everything else should have stabilized. It looks like adapters are re-registering pretty well.

I would recommend a reboot in any case though just in case the connection is stale so it doesn't have an issue later.

**VOIPoTim** · 02-25-2009 04:09 PM

Basically we are moving call history to a new system (outside of RADIUS system that we used until now) which should alleviate a lot of these issues.

Shortly you'll see the call log page being populated with new calls and a link the the "old" call logs for previous calls as well.

We expect this to be done within an hour. Calls are now logging using new method (database directly) just not displaying for you yet.

**orum** · 02-25-2009 08:28 PM

My device (likely) lost registration with the RADIUS server issue earlier today.

I have a 502 and it did not reregister.

I am thinking about putting it out in front of my router, if that will solve my issues. (I do have all the ports open from the document.)

Are there issues with getting into my home network (remote desktop, http) across the 502? Are there any issues with Xbox Live? If I try and have any of these issues, maybe I will start a new thread.

Thanks,
Dan

**voipinit** · 02-26-2009 05:12 AM

Originally Posted by orum

My device (likely) lost registration with the RADIUS server issue earlier today.

I have a 502 and it did not reregister.

I am thinking about putting it out in front of my router, if that will solve my issues. (I do have all the ports open from the document.)

Are there issues with getting into my home network (remote desktop, http) across the 502? Are there any issues with Xbox Live? If I try and have any of these issues, maybe I will start a new thread.

Thanks,
Dan

If you have your router correctly configured and your HT-502 is correctly configured - it shouldn't be an issue having it behind the router. If you are BYOD and haven't set up a STUN server, I would suggest it if you decide to keep in behind the router. I think the provisioned 502's are set up with a STUN server (maybe someone could confirm this). You should not have an issue accessing your home network passed the HT-502, but without knowing your network setup I can't say whether some tweaks to your HT-502 or network may be required. I guess try it is the best way to see. I don't have a problem getting past my HT-502, but I am running a network server and there is no issue logging on to my domain, but most home networks are not setup this way.
If you have registration problems, you will probably need to hard code a DNS into your 502 (again BYOD not provisioned) as mentioned in this thread. I am using DHCP but the DNS it accesses is pretty fast hence a non issue. If you are setup as DHCP you are most likely accessing your ISP's DNS and may or may not be lagging. Hope this helps and doesn't muddy the waters worse.