No devices registered in Vpanel

**VOIPoTim** · 02-13-2009 11:14 AM

Would you be interested in swapping it out with a Linksys device?

Originally Posted by Xponder1

I had a problem with echos yesterday. Never had that issue before. Only affected the person on the other line. Did not have any audio problems on my end. It happened in the early AM on one call and then again when I called my wife from work last night. Hung up and called back and it was fine. Logged in webmail and submitted a ticket.

Support sent me a message telling me to move my ATA in front of the router. This is after someone else in support told me due to my pppoe connection and AT&T it was better to leave it behind my router.

When I replied and told them I would leave it behind my router because I had not had any echo problems before they never even bothered to reply back. I actually included the email with the ticket where I was told to leave it this way. I reset the ATA and the issue is gone. I do not think it had anything to do with my router.

Then I noticed today that I had a voice mail. Voice mail indicators not flashing and no tone to indicate I had a message. When I had the echo problem yesterday morning the call dropped a few minutes later. I guess she called me back and got voice mail but if I had not logged in vpanel I would have never known it was there. It also did not email it to me as it usually would.

Something fishy going on and its not my router. Anyway the echo issue seems to be gone now and I deleted the voicemail I never got.

**bretski** · 02-13-2009 11:24 AM

Originally Posted by Xponder1

Then I noticed today that I had a voice mail. Voice mail indicators not flashing and no tone to indicate I had a message. When I had the echo problem yesterday morning the call dropped a few minutes later. I guess she called me back and got voice mail but if I had not logged in vpanel I would have never known it was there. It also did not email it to me as it usually would.

Something fishy going on and its not my router. Anyway the echo issue seems to be gone now and I deleted the voicemail I never got.

I have seen similar symptoms. For me, it's very hit-or-miss as to whether the message waiting indicator and/or stutter tone will work. I've tried it all in terms of how the adapter is set-up: in front of the router, behind the router, in DMZ. No difference. If the mail-gods are smiling on me, I'll have the PAP2T today and report back. It might help you, too...

**christcorp** · 02-13-2009 12:43 PM

For what it's worth; I tried calling my house today from my cell phone (Which happens to also be the failover and simultaneous ring number). Normally, if all is working fine, I can get the home phone to ring 3-4 times and then go to voicemail. If the adapter isn't working, I will go straight to my CELL Phone voicemail (Being I'm on it and it's the failover). The voipo line was fine for the last few days. Today; I logged into my adapter (Remotely). Both ports showed "REGISTERED". The vpanel showed 1 device registered. However; when I called it, I went straight to my cell phone voicemail. I.e. The adapter, while saying registered, wouldn't receive a call. I remoted in and rebooted. Waiting a couple of minutes; remoted in; verified register; called it with my cell phone and it would ring like it was suppose to and after 4 rings went to voipo voicemail.

So, maybe voipo made some changes and the adapter doesn't catch up until a reboot. Maybe the registration problem is in effect again. My problem is I have simultaneous ring on the cell phone. So, when I answe a call, I don't know if it's because I answered the cell phone for that or because of failover. I'll try calling the house every night when I get home from work to see if the phones ring in the house. Calling out has worked, because I usually do that at least once a night. So, I'll do some more experimenting. later... mike....

**Montano** · 02-13-2009 12:53 PM

Thanks Mike, I thought I was going crazy or somehow it was me or my equipment. If you had a registration issues then I know I'm not losing my mind !!

**burris** · 02-13-2009 12:55 PM

Mike....

Interesting..

I don't use the system VM because my wife likes our digital answer machine. No problem as it is as accessible as dialing into the system program...but, I also have failover set to my cell phone and when the adapter is down and I try to call home, before it begins to ring, which it doesn't, a voice with one word I can't understand speaks and immediately goes to a menu selection prompt that I think belongs to Sprint.

Do I remember something in the beta days that Tim mentioned about changing the pattern so if your cell is the failover, or was it simring?, the cell would not ring or it would ring or something. Do you remember any of this?

**fisamo** · 02-13-2009 01:04 PM

Burris--

That was for simulring. If you have simulring on with your cell as the destination and call the voipo line from your cell, the cell voicemail would pick up instantly, effectively preventing you from calling home.

If you failover to the cell phone, you'll go right to your cell phone email as well, but it's not like there's another person who could take the call at that point.

**zcnkac** · 02-13-2009 01:18 PM

Viatalk prevents this from happening. If the call is from a number that is also configured for simulring, it will not do simulring.

**Montano** · 02-13-2009 02:34 PM

My TA wouldn't register all morning to central02. So when I got home from work I switched to sip and it instantly registered. I do notice that when I change to sip I show 2 registrations in vPanel. I can't say that I'm feeling very comfortable about the registration still being there in the morning.

**dswartz** · 02-13-2009 02:44 PM

I've been using central01. I wasn't even aware there was a central02.

**burris** · 02-13-2009 02:46 PM

Originally Posted by Montano

My TA wouldn't register all morning to central02. So when I got home from work I switched to sip and it instantly registered. I do notice that when I change to sip I show 2 registrations in vPanel. I can't say that I'm feeling very comfortable about the registration still being there in the morning.

I have found the same thing and after a while, it goes away, but it hasn't caused me any problems..