
Originally Posted by
Xponder1
I had a problem with echos yesterday. Never had that issue before. Only affected the person on the other line. Did not have any audio problems on my end. It happened in the early AM on one call and then again when I called my wife from work last night. Hung up and called back and it was fine. Logged in webmail and submitted a ticket.
Support sent me a message telling me to move my ATA in front of the router. This is after someone else in support told me due to my pppoe connection and AT&T it was better to leave it behind my router.
When I replied and told them I would leave it behind my router because I had not had any echo problems before they never even bothered to reply back. I actually included the email with the ticket where I was told to leave it this way. I reset the ATA and the issue is gone. I do not think it had anything to do with my router.
Then I noticed today that I had a voice mail. Voice mail indicators not flashing and no tone to indicate I had a message. When I had the echo problem yesterday morning the call dropped a few minutes later. I guess she called me back and got voice mail but if I had not logged in vpanel I would have never known it was there. It also did not email it to me as it usually would.
Something fishy going on and its not my router. Anyway the echo issue seems to be gone now and I deleted the voicemail I never got.
Bookmarks