No devices registered in Vpanel

**VOIPoTim** · 02-19-2009 09:02 PM

Originally Posted by quattrohead

My 502 did not drop registration or if it did got up and running again by itself.
Mine is still outside the router, how about you "droppers" ?

As far as I know the ones that dropped were all behind a router.

**TomP** · 02-19-2009 09:10 PM

Originally Posted by VOIPoTim

As far as I know the ones that dropped were all behind a router.

Mine was in front. I've since switched to the PAP2T that arrived today. So far so good.

**eagle 1** · 02-19-2009 09:12 PM

Originally Posted by VOIPoTim

As far as I know the ones that dropped were all behind a router.

Yes, mine was behind router. I run too many apps, site-to-site vpn's and servers at home. I also use a cisco asa router and firewall. Having the ht 502 in front of my router caused a lot of issues with my other applications. It also did not allow the throughput of my asa. The ht 502 was clearly open to all traffic from voipo.

So I believe it is truly a problem with the grandstream as Tim has been saying all along. Not anything with the Voipo network or servers.

**eagle 1** · 02-19-2009 09:20 PM

Are the Pap2t devices set to re-register every 60 seconds like the ht 502's? It would seem that I might be missing incoming calls while the ht 502 is re-registering as it takes some time to re-register. I realize that outgoing calls may not need to be registered, but it seems like ultimately it would be less of a chance of missing calls, if my device is unavailable for 10-15 seconds each minute...But then again, maybe I don't quite get the way that works...

**Xponder1** · 02-19-2009 09:24 PM

I got the email letting me know I had no devices registered. Thank you for the email. I am confused because I read the other thread about the issue earlier and confirmed my phone was still working so it became unregistered sometime after that. After the email I checked and sure enough it was not registered. A reboot did resolve the issue. I really think Grandstream is letting you down Tim.
As many of these things as you have and are going to be purchasing you would think they would be a little more helpful in resolving these problems. Seems clear to me at this point all the problems that you have had for the most part are the device and not the service.

Thanks again for the email!

**VOIPoTim** · 02-19-2009 09:32 PM

Originally Posted by eagle 1

Are the Pap2t devices set to re-register every 60 seconds like the ht 502's? It would seem that I might be missing incoming calls while the ht 502 is re-registering as it takes some time to re-register. I realize that outgoing calls may not need to be registered, but it seems like ultimately it would be less of a chance of missing calls, if my device is unavailable for 10-15 seconds each minute...But then again, maybe I don't quite get the way that works...

Yeah, they're both re-registering. It shouldn't really affect the calling (even if you're on a call it's doing it).

**Huffy** · 02-19-2009 09:49 PM

I got home and my daughter was on the phone (as usual) so I did not think anything was wrong. But then my failover line rang. I checked email and had one from VOIPo about an hour old, telling me my 502 was not registered. I checked vPanel and sure enough, still no devices registed. I booted my daughter off the phone and cycled power on the 502. All is well again in vPanel.

FYI, my 502 is not behind a router.

David

**NY Tel Guy** · 02-19-2009 10:50 PM

Just checked again and Vpanel is showing no devices registered again.

**KenH** · 02-20-2009 05:36 AM

FYI:

I have attempted to use both the provisioned HT502 and PAP2T, but neither device provided the call quality and stability of my PAP2. Certainly, the PAP2T should be able to attain the same level of service if I were able to configure it (no admin access).

Both ports of the PAP2 are being served by central01.voipwelcome.com with FXS1 using port 5079 and FXS2 on port 5062. There is no port-forwarding or DMZ, STUN is not enabled and the registration expiration is set at 3600 seconds. I have had no loss-of-registration issues with these settings.

Ken

Edit: I can provide screen captures of my configuration pages if anyone desires them.

**orum** · 02-20-2009 09:23 AM

I just tried to call home and went straight to voicemail. I rebooted my HT502 last night to get it registered again, but it looks like it lost registration again.

Where are the "no devices registered" emails configured? I have not received one yesterday, or today. Was this a one time event, or monitoring we can set up?

Thanks,
Dan