No devices registered in Vpanel

[VOIPoTim]

I can tell you right now that I have only today had registration issues and when calling out the number originated from a 310 number. on chat right now with support. Been solid on the GS until today.

Yeah I know someone was just talking about your account with 310. It looks like someone accidentally typed in your MAC address to assign to another account.

So when you rebooted it provisioned the wrong account info so you were registering, but not to your account.

They should have that fixed shortly.

[mboudoin]

Fixed already. Something weird with the way the account was provisioned. ATA seems to have updated after the error was found. I have to hand it to you guys. As long as you can keep up with the support side of the issues then I am here for a while.

[dbmaven]

I just re-opened ticket IWH-339207

I don't know if you pushed something out or not - but the Line 2 not registering problem is back. It was fine all day *(as far as I know). I even had to reboot my modem/router, and when I rebooted the PAP2T it was fine - then on the first or maybe second re-registration Line 2 went out.....

[VOIPoTim]

I just re-opened ticket IWH-339207

I don't know if you pushed something out or not - but the Line 2 not registering problem is back. It was fine all day *(as far as I know). I even had to reboot my modem/router, and when I rebooted the PAP2T it was fine - then on the first or maybe second re-registration Line 2 went out.....

Do you have anything else connecting on that port by chance? 5061

[dbmaven]

That's interesting.

Let me check something out and get back.

[VOIPoTim]

That's interesting.

Let me check something out and get back.

PAP2 is using 5060 and 5061 for the main signaling ports so just make sure nothing else running on those. If you need to change them due to something else being not changeable, we can.

[dbmaven]

I have a MagicJack - which might well use 5061.
It has been active all the time and has not previously caused problems.....

But I pulled it - and rebooted the PAP2T - still won't register on Line 2.

[VOIPoTim]

I have a MagicJack - which might well use 5061.
It has been active all the time and has not previously caused problems.....

But I pulled it - and rebooted the PAP2T - still won't register on Line 2.

Let's try changing your port. I'll set it to 5079. Especially since it's just 1 line having issues, it sounds like a port issue. Reboot now and try that.

[dbmaven]

That did it. Line 2 is active - has dial tone and was able to dial out.

Very strange...

Thanks !

[dbmaven]

Spoke too soon.

I've now duplicated the sequence of events that caused it to go out.

I call my VOIPO line from my MagicJack.
I don't answer, and let it go to voicemail.
Line 2 is active (light is 'on' on the PAP2T).
I go to vPanel, and play the voicemail online.
Line 2 is still active.
As soon as I delete the voicemail, Line 2 light goes out, and the PAP2T status page shows:
Display Name: User ID: ##########B
Hook State: On Registration State: Can't connect to login server
Last Registration At: 2/23/2009 21:40:54 Next Registration In: 9 s
Message Waiting: No Call Back Active: No

The same sequence caused it both times - so it wouldn't appear to be the specific port.

Edit to add:
MagicJack not installed.
I pulled power from the ATA.
I rebooted my router to clear any 'active' ports.
After applying power to the ATA, both lines went active.

I then called my VOIPO number from my cell phone, and repeated the steps above.
Before deleting the message (while it was still playing, actually) Line 2 went dead and shows the same result in the PAP2T status page.
Doesn't appear to be related to the MagicJack or even a specific port....
Reset the ATA and router, both ports active. I'll monitor to see if Line 2 stays up.