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Thread: No devices registered in Vpanel

  1. #1
    Join Date
    Dec 2008
    Location
    Tulsa, Oklahoma
    Posts
    538

    Default No devices registered in Vpanel

    I thought this issue was resolved. I personally had not had the problem until today. My wife tried calling from two different numbers and one said the call was rejected (and the number is on my white list) and the other just got a busy signal. I tried calling with my cell and its just a busy signal.

    That being the case shouldn't the calls be forwarded to my fail over number if the system has no devices registered because the fail over is not working.

    Thanks,

    About to reboot my ATA and submitted a ticket [#WHX-995776]:

  2. #2
    Join Date
    Dec 2008
    Location
    Tulsa, Oklahoma
    Posts
    538

    Default Re: No devices registered in Vpanel

    Rebooted by unplugging the ATA and still no devices registered.
    I logged in the ATA and I can see the changes mentioned the other night
    were applied to my ATA. Register Expiration: 1

    Also, it is vital that if the system does not have a device registered that the calls go to the fail over number. I am just getting a busy signal.
    Last edited by Xponder1; 02-06-2009 at 08:58 AM.

  3. #3
    Join Date
    Feb 2007
    Posts
    423

    Default Re: No devices registered in Vpanel

    In the vpanel, I assume you have the failover setup. Question; are you calling FROM the failover? I.e. Is the failover set up to go to your cell, and you're calling FROM your cell. Some cell companies have problems with this. later... mike....
    Mike
    "Born Wild - Raised Proud"
    Do you like your life? - Thank a Vet!!!

  4. #4
    Join Date
    Dec 2008
    Location
    D/FW, TX
    Posts
    19

    Default Re: No devices registered in Vpanel

    Same here. No devices registered in vPanel. My 502 indicates not registered. A reboot of the ATA does not correct problem.

    I also have failover set to a phone number. However all callers get a fast busy - no failover. Isn't the point of failover for just this situation?

    I could tolerate these registration issues a lot easier if failover worked properly and I could be assured no calls were missed.

  5. #5
    Join Date
    Dec 2008
    Location
    Tulsa, Oklahoma
    Posts
    538

    Default Re: No devices registered in Vpanel

    Quote Originally Posted by christcorp View Post
    In the vpanel, I assume you have the failover setup. Question; are you calling FROM the failover? I.e. Is the failover set up to go to your cell, and you're calling FROM your cell. Some cell companies have problems with this. later... mike....
    The fail over number is a AT&T land line. I have been testing with my cell phone. Fail over used to work fine. I confirmed its still setup in Vpanel. Still no devices registered in Vpanel.

  6. #6
    Join Date
    Dec 2008
    Location
    Tulsa, Oklahoma
    Posts
    538

    Default Re: No devices registered in Vpanel

    Quote Originally Posted by carlquist View Post
    Same here. No devices registered in vPanel. My 502 indicates not registered. A reboot of the ATA does not correct problem.

    I also have failover set to a phone number. However all callers get a fast busy - no failover. Isn't the point of failover for just this situation?

    I could tolerate these registration issues a lot easier if failover worked properly and I could be assured no calls were missed.
    I agree this would not be much of a issue if fail over was working.

  7. #7
    Join Date
    Dec 2008
    Location
    Tulsa, Oklahoma
    Posts
    538

    Default Re: No devices registered in Vpanel

    Safe to assume they are aware now.

    Support: Hey Chris, having trouble getting your device to register?
    Chris : http://forums.voipo.com/showthread.p...ted=1#post9049
    Chris : yes
    Chris : and fail over is not working
    Chris : same for at least one other person
    Support: Oh goodness, same for several more as well
    Support: Looks like an outage.
    Chris : well at least I do not feel like I am alone anymore
    Chris : Is there anything you need me to do or is it safe to assume your working on it lol
    Support: absolutely, Let me track this down and I'll send out a mass email once we figure out the issue.
    Chris : thanks
    Chris : have a great day

  8. #8
    Join Date
    Dec 2008
    Location
    Tulsa, Oklahoma
    Posts
    538

    Default Re: No devices registered in Vpanel

    Just checked my call history seems it was fine at 6:30AM CST when my wife called to let me know she made it to work.

  9. #9
    Join Date
    Dec 2008
    Location
    SW Florida
    Posts
    86

    Default Re: No devices registered in Vpanel

    I'm unregistered again - both in vPanel & HT502.
    Enjoy life, it's not a dress rehearsal.

  10. #10
    Join Date
    Dec 2008
    Location
    Tulsa, Oklahoma
    Posts
    538

    Default Re: No devices registered in Vpanel

    Quote Originally Posted by KenH View Post
    I'm unregistered again - both in vPanel & HT502.
    They are working on it. I just checked and my devices are listed again and I can call in and out.

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