VOIPo Service Update - Recent Service Levels

[kevm]

For me, even with the few problems that luckily didn't seem to affect me very much, VOIPo is the very best VOIP service I have had in the last almost 4 years.

The support response is awesome...imagine getting a phone call on the VOIP line telling me a change was made and a reboot might be necessary. Of course it wasn't necessary, or the call would have never reached me.
Easy to get spoiled with this level of service..

I agree that the level of service on this network had me wondering the first few days, but the speed at which things are resolved and the attention that is being paid to customers during this difficult time will make VOIPo rise above the rest long term. Thanks for being so forthcoming with all of the information Tim

[digger16309]

I was adversely affected by the recently chronicled issues, and at a very stressful time for my family.

However, the failover process kept working which meant all of the incoming calls did get through to another number. This is huge because though many of us take failover for granted, it is not available to everyone with Voip. For example, my parents who have Comcast Voice do not have a failover option.

Despite the added stress of not having a working phone for several days, the level of communication I received was high, certainly miles above my previous provider.

I was not very happy at the time but the communication here and through the ticketing system makes me put this behind quickly.

[Xponder1]

Seems I would not have had a issue Saturday if I had rebooted the ATA like they told us to. I did not bother since it came back up and was working. Lesson learned.

[voipinit]

Is re-registering the ATA every minute really the issue? I am a BYOD customer and have my HT-502 set to register every 60 mins., with no issues after the first fix (load issue -lost registration twice in two days) and haven't had to reboot since (a couple weeks now). Just seems to me to be an unnecessary load on the network, unless you're talking bout sending a keep-alive packet every minute as opposed to re-registration.

[polen_sj]

I would agree. I'm probably missing something here, but it seems like increasing how *frequently* a re-registration is initiated would generate additional network traffic and server load. It would seem to me that the the relevant parameter is how *long* the device waits for re-registration to be acknowledged. The HT-502 has been set to 30 seconds of wait time (default), and I wonder if that was not enough time when the server load was heavy last week due to the hourly backups. Just a thought.

[Xponder1]

I think they are waiting on Grandstream to fix the 502. This is a bandaid and they are aware of the load it creates. They determined their network and servers could handle it for the short term. It will not stay that way.