Porting from Voicewing

**dogfish** · 02-25-2009 08:30 AM

Anyone else porting from the soon to be defunct Voicewing?

I put in a request to have my number ported to Voipo, filled out the paperwork a few weeks ago and have heard nothing. Not sure how long this should take, but has anyone else experienced a similar issue?

I'm very much excited to switch over to Voipo, but I figured it wasn't worth forwarding the number over and starting until I had some confirmation of the port, and I don't really want to pay for 2 phone bills indefinitely either.

**stevec999** · 02-25-2009 09:47 AM

I am porting from voicewing but only submitted the paper work last Friday. I have my voicewing number forwarded over to Voipo. Hopefully my port will be complete soon.

**wagnerb** · 02-25-2009 10:10 AM

I just finished up porting from Voice Wing. I expect VZ will, in my case it did, disable your logon ability as soon as number is ported. It took 10 days to complete the port after I sent my required documents. Sending these documents is not made clear when signing up for the service initially. I happened to stumble across the requirement while reading the FAQs and then called support to verify.

With the exception of a few network adminstration adjustments, my service is up and running. I got one of the LinkSys PAP2T and it PnP behind a LinkSys router. So far, so good. There is so much more versatility managing your calls with Voipo. I think you'll like it over what VW offered.

You can call/email support and get an estimated date on the port.

**bwarden** · 02-25-2009 10:52 AM

Yup, call support to get your port date. On that day, make a test call to yourself from another phone to make sure it actually ported, then call VoiceWing, and they can close your account on the spot.

**barryg** · 02-25-2009 12:40 PM

I finished porting from VW last week - I also started voipo with a new number to confirm service was good before requesting the port of my VW number. It was very difficult to glean the status of the port until I noticed that I could no longer receive calls on the VW number. At that point, I had to open a ticket with voipo because they goofed and didn't configure the port to be a "replace" of the original number. It took about an hour of chatting with voipo support to get it done. Afterwards, I called VW to terminate my account. I was told that I would still have access to the VW account mgr for several weeks afterwards.

**roehrle** · 02-25-2009 01:25 PM

I was ported in less than a week from VW. It was ready the day I hooked up to VOIPO

**VOIPoTim** · 02-25-2009 01:27 PM

Originally Posted by dogfish

Anyone else porting from the soon to be defunct Voicewing?

I put in a request to have my number ported to Voipo, filled out the paperwork a few weeks ago and have heard nothing. Not sure how long this should take, but has anyone else experienced a similar issue?

I'm very much excited to switch over to Voipo, but I figured it wasn't worth forwarding the number over and starting until I had some confirmation of the port, and I don't really want to pay for 2 phone bills indefinitely either.

If it's been a few weeks since you sent in the paperwork, please contact support so they can check on it.

Voicewing ports are going in 1-2 weeks pretty consistently so if it's been longer, there's an issue.

**dogfish** · 02-27-2009 06:46 PM

I did as VoipoTim directed, and turns out the port happened the same day as the service ticket/request.

So far, there are definitely a few more perks over VW. VW to begin with was buggy, the call logs never displayed the number of CallerID, but it wasn't something that was a high priority issue. I am looking forward to experimenting with the dial plans, and possibly BYOD. I actually set up a relatively large Voip installation at my last job, but we werent using SIP, as it was still in early stages, we were using an all Cisco installation with SCCP (aka "skinny").

I guess I'll go see if they disabled my control panel.

**Bill Odom** · 02-28-2009 07:12 AM

Originally Posted by wagnerb

You can call/email support and get an estimated date on the port.

Thanks for the info. I did just that. I was happy with VoiceWing. I was a customer for 2-1/2 years. However, it became obvious over time that Verizon was going to let it "wither on the vine." They offshored their customer support; they never upgraded/updated their website. Their software/Personal Account Manager differentiated between "incoming" calls and "missed" calls. All "missed" calls showed up duplicated. That was never resolved.
I am very happy with VOIPo thus far.

**wagnerb** · 02-28-2009 07:25 AM

Originally Posted by dogfish

I guess I'll go see if they disabled my control panel.

My VW PCM was diabled after the port and after I called VW to confirm deactivation the CSR said I would be able access the PCM for 60 days for 15 minutes. I assume that means the PCM would time out after 15 minutes. The CSR did say that since VW didn't prorate, I would get a full refund plus any balance remaing on the Extra Services Accout.

I logged into the PCM and it's up. There was a message that I had deactivated at my request. Unlike the letter that stated account would be deactivate when number was ported.

I would certainly call VW and confirm deavtivation.