I agree that you really do need to follow up with these guys on porting. That does seem to be an area of weakness. I called them after having my porting request in for about 10 days, only to find that there was an address correction needed to process the request, something I still might not know about if I didn't follow up. Now, I am waiting to be ported. I did call and generate a ticket and was told my port date. I would suggest you do this for tracking purposes.

The issue cost me an extra month with ATT callvantage, so I hear ya.

Take care