Voipo Porting Mess

[eagle 1]

I would have to agree that the porting process needs some work. I also was waiting and asking for status, without any real idea what was going on. Once, it was mentioned that there was an issue, but when i asked no response of what the issue was. Number finally ported after a month and having to pay an additional 1 1/2 months of ATT.

I would also say that another number went through without any problems within 10 days. I was also told that they were in the process of making major improvements to the porting process. And I believe they are in the process of doing so.

Better communication regarding the porting process and current status of the port must occur, even without the future vpanel upgrades. Maybe a weekly email (or update to the ticket) to the customer on the status of the port for any customers waiting longer than 10 days for port. The porting tickets should not be closed until the port is complete.

[kevm]

I must first thank Liz nd James for all of their help earlier today. I half blew a gasket when I emailed in to check on my port request mentioned earlier in this thread today and was told that it was rejected (for the second time) AFTER I had been given a commitment date of the 11th. They both were very professional ant helpful through my rant.
My issue with this is less that it was rejected, and more that the fact it was rejected was not communicated back to me. Had I not checked, I believe that the 11th would have came and went with no porting taking place.
I am now going to need to pay ATTCV another month of service before this port is complete. The whole idea here is to save money, not spend it twice.
I guess my main point is that I agree that the porting process and communication in this area needs improvement.