Outage - 1AM Central

[adrman]

The HT502 did not show any significant problems until a firmware update a few weeks back, that's when the dodo hit the fan.

That's when my fun started as well. I was running behind a router with no ports forwarded and VOIPo had STUN enabled for me. As of Tuesday night, based on a post from Tim over on BBR, regarding problems with Symetric NAT routers, STUN and the HT502, I had VOIPo disable STUN and then forwarded their suggested ports. I've been solid since. I'm going to keep the ports forwarded for a week or so and see if the HT502 keeps its registration. If it does, I plan on disabling the port forwarding just to see if it makes any difference or not.

[1bird2]

I think you are on to something with the GS 502 device behind the router. Every other Voip provider I have used wanted me to enable specific port forwarding. STUN methods *should* work -- perhaps the other providers know something and why they don't use that method.

-bird

[VOIPoTim]

I think you are on to something with the GS 502 device behind the router. Every other Voip provider I have used wanted me to enable specific port forwarding. STUN methods *should* work -- perhaps the other providers know something and why they don't use that method.

-bird

I wish it were that easy, but we've tried that with quite a few users and it doesn't solve it for all unfortunately.

[sr98user]

Tim,

I disabled the router mode and DHCP on my HT502 (to save unnecessary processing and possibly some seg faults) and I have not lost registration for two days. Not sure if my changes had any effect or not. But its worth a try.

[usa2k]

Mine is not used as a router either. (I have a great router after the HT502.)

[Xponder1]

http://www.dslreports.com/forum/r220...stration-daily

Turns out I am not the only one that thinks this thing is too hot. Other interesting news there too.

[kevm]

my 502 is in front of my router from the beginning and I still lost reg during every outage. I had planned to eventually move it behind when things were worked out to take advantage of QOS on my D link router. I did read one interesting thing in this thread. That someone disabled router mode on the 502. Is that worthwhile if your in front of another router? and how is it done?

Thanks

[sr98user]

my 502 is in front of my router from the beginning and I still lost reg during every outage. I had planned to eventually move it behind when things were worked out to take advantage of QOS on my D link router. I did read one interesting thing in this thread. That someone disabled router mode on the 502. Is that worthwhile if your in front of another router? and how is it done?
Thanks

You don't want to go to Bridge mode if the 502 is in the front. You can do that only if you get more than one IP address from your ISP.

I am behind the router and did set the Bridge mode and disabled DHCP. So far, it has not lost registration. Then again, nobody else looks like lost registration during the last few days.

[scott2020]

In my opinion, VOIP is still in it's infancy. It has a long way to go. The simple truth is there will be outages regardless of adapter, ISP, VOIP provider, etc. For people who need 911 assistance regularly, such as an elderly person or someone with health problems, VOIP probably isn't a good fit for you. If a person needs instant emergency communication 24/7, POTS might be better for them. Not saying POTS is perfect, but it has been around 100+ years and they have it figured out. I decided to go all VOIP and dump POTS to save money and get more features. In return for that savings, I tolerate more outages than I had on my POTS line. VOIPo has had some growing pains recently, but what makes them different is they come right out and admit when they are at fault, explain what is going on, and fix things quickly. It is far better than other VOIP providers I've used in the past, where I would call or open a ticket and wait weeks, only to get a "It's fixed now" response if I was lucky. There are a lot of two-bit VOIP "companies" running Asterisk boxes out of their basement. That is what makes VOIPo different. They are experts and have a great staff and infrastructure. Grandstream hosed them, they learned from it, and moved on to make things right.

[Xponder1]

I think this is a null issue guys. I recieved my replacement ATA today without even asking for one.



Going to be shipping two 502's back.