ETA For Working Call Logs ?

**Montano** · 03-06-2009 07:17 AM

I noticed that some of my incoming calls were not listed in my call logs. So I submitted a ticket, and the here is the reply: "Currently, our re-worked call log system is only logging 'connected' user-user calls. Completely missed calls, as well as calls reaching voice-mail -- are not currently being displayed."

So if they hang up, or even if they leave a voicemail, there is no record of the call in our logs. The only reason I knew that I had missed the calls was because they were listed in the CID of my Uniden phone.

Is there an ETA for when the logs will show all incoming calls ?

**TomP** · 03-06-2009 07:47 AM

I too, would like to see the missed calls and calls that went to VM back in the logs. Also, some filters (check boxes) to show (or highlight) incoming, outgoing and missed calls would be useful.

**carlquist** · 03-06-2009 10:28 AM

Count me as another vote for fully functional call logs. I think only logging connected calls leaves a large gap.

A typical use case for me is that we'll get a call from a telemarketer. We won't answer the call. However I can then (at least I used to be able to) go into call history, select the phone number and blacklist it. With the recent change I must now look at the number on my phone's caller id history and manually type it into the call routing form and choose to blacklist it.

Perhaps there was a technical reason for eliminating this feature but from an ease of use point of view it should have been kept.

**ralfaro** · 03-06-2009 10:45 AM

Here's another vote for having all calls logged in the history. Logging only connected calls leaves a big hole as someone already said. Hopefully, this is only temporary.

**joeunc** · 03-06-2009 12:32 PM

I agree,,we need missed calls, I would like to be able to be at the office and login and see any calls I missed. We should all calls, not just "connected" ones.

thanks