Perhaps Tim can answer this.

I can't help but notice that virtually the same handful of posters in trouble use the forum for reporting. I see this in the DSLReports as well.

Is this because most users have no idea that a forum exists, as most of my non-technical friends, which are most of them, have no idea?

In the forums, it seems that the same few people keep reporting over and over about the same or different problems.

In this forum, Tim and his staff seem to be right on top of it, but in other forums, support comes mostly from other posters.

How do some of you see this?