Voicemail issues?

**sr98user** · 04-02-2009 08:21 AM

Originally Posted by VOIPoTim

Looks like this post crossed with my last one. Can you confirm that it's fixed for you now?

Its not fixed for me yet.

**buckethead** · 04-02-2009 08:22 AM

Originally Posted by VOIPoTim

Looks like this post crossed with my last one. Can you confirm that it's fixed for you now?

Call a second ago was fine - so assuming fixed per your message. Perfect timing on my call home with your script.

Thanks

**ptrowski** · 04-02-2009 08:25 AM

Originally Posted by VOIPoTim

That was a test call I believe. It looks like when we tried to call to confirm your voicemail had been fixed, it went to failover as no device was registered (typical HT502).

Doh! It was rebooted this morning and now it is offline. Looks like I need to get a manual timer to reboot it.

**sr98user** · 04-02-2009 12:10 PM

Just checked again. Looks like everything is back to normal. Outgoing message is played correctly now.

**frankd1** · 04-02-2009 08:01 PM

I'm still having the problem (don't think I had the problem this morning though).

As of this moment, when inbound calls roll to vm, there's about 5 seconds of dead air, then it plays the last second or two of my outgoing message, then VM Violet comes in and says "record your message at the tone...".

Ticket # VPD-334093

**ptrowski** · 04-03-2009 06:35 AM

Still no love this morning. Dead air and then "good". Also I am seeing is the phantom voicemail. I woke up this AM to a VMWI and stutter tone, but no voicemail.

**sr98user** · 04-03-2009 07:25 AM

Same problem again today. Dead air and then voice asking to leave the message.

**ptrowski** · 04-03-2009 12:00 PM

I opened the ticket again, supposedly they fixed it and it was doing the same thing. My neuro surgeon called and said that they could not get though to leave a message so they called my wife's cell phone.

**frankd1** · 04-03-2009 12:14 PM

Now, I don't even get the chopped off outgoing message. When incoming calls roll to VM, they just get VM Violet saying "Goodbye", with no option to even leave message.

Come on guys. I'm sure you're working on it, but you need to give us some work in progress reports, in addition to the after the fact recap, when it comes to critical system like VM. Like PTrowski said, he missed an important message, and luckily the Dr had an alternate # to try calling. Had he known VM was down, he could have forwarded the phone, or made some other arrangements.

I know you guys are getting slammed on every side, but keep the communication lines open PLEASE. If we know, we can work around some of the problems you're working on.

**ptrowski** · 04-03-2009 12:19 PM

My biggest thing was the ticket was closed as fixed. The minute I read that I called from my cell phone and the problem was EXACTLY the same as when I opened the ticket.