Voicemail issues?

[frankd1]

Now, I don't even get the chopped off outgoing message. When incoming calls roll to VM, they just get VM Violet saying "Goodbye", with no option to even leave message.

Come on guys. I'm sure you're working on it, but you need to give us some work in progress reports, in addition to the after the fact recap, when it comes to critical system like VM. Like PTrowski said, he missed an important message, and luckily the Dr had an alternate # to try calling. Had he known VM was down, he could have forwarded the phone, or made some other arrangements.

I know you guys are getting slammed on every side, but keep the communication lines open PLEASE. If we know, we can work around some of the problems you're working on.

[ptrowski]

My biggest thing was the ticket was closed as fixed. The minute I read that I called from my cell phone and the problem was EXACTLY the same as when I opened the ticket.

[frankd1]

My biggest thing was the ticket was closed as fixed. The minute I read that I called from my cell phone and the problem was EXACTLY the same as when I opened the ticket.

Yeah, I think the VM testing method they use isn't good. I put in my ticket last night, and got a message back saying they tested it and everything seemed fine (and they closed the ticket). I tested it the minute I got the email from them, and the problem was still there, so I had to reopen the ticket and let them know the problem was still there.

[ptrowski]

Same thing, was told it was fixed again, called from the cell phone and the same issue is still there.
This is getting a bit silly to keep saying it is fixed when it isn't.

[ptrowski]

Tim found the issue, and all is back to normal.