Help Needed: Reviews

**VOIPoTim** · 04-04-2009 04:49 PM

If some of you have some time, it would be great if you could update your reviews (truthfully) this weekend at BBR.

A few users with negative experiences that we've offered full refunds to have been updating their reviews every few days. Since their ratings are so low, this brings our average down a lot since their negative ratings are weighted heavily (for being new) in every week's ratings.

This is one of the bad things about the BBR GBU. We went from #2 to #8 primarily because of 3 or 4 negative reviews even though there are 50+ positive ones.

When some continue to update their negative review every single week like clockwork it insures that their negative review has more weight and brings the entire week's average down. It's almost like us getting a negative review posted every single week even though there are only 4.

I'd appreciate it if everyone that participates there could update their review (truthfully) so it's a little more accurate. It doesn't matter much in the long-run but it's just irritating to see it so heavily affected by a few users keeping down by constantly updating.

http://www.dslreports.com/comments/3156

The score is updated every Sunday night/Monday morning.

Thanks in advance!

**VOIPoTim** · 04-04-2009 06:14 PM

Voicepulse users just did this recently as well and it had a big impact.

http://www.dslreports.com/forum/r213...-their-website

Future Nine has daily updates at least every 2-3 days from some of their positive reviews which skews things.

That's one big flaw with the ratings...it seems like the weight is a little too heavy on new reviews when the minority reviews can make such a big impact.

**burris** · 04-04-2009 06:17 PM

Done....

Thanks for the reminder..

**Xponder1** · 04-04-2009 06:19 PM

Will do and as stated thanks for the reminder.

**VOIPoTim** · 04-04-2009 08:14 PM

To thank of you updating your reviews and those of you posting reviews for the first time, thanks!

**christcorp** · 04-04-2009 08:41 PM

Consider it done. Later.... Mike......

**Vumes** · 04-05-2009 08:25 PM

Put up my review.

**usa2k** · 04-06-2009 05:54 AM

Tim, you should have an initial email that goes out to new subscribers that include a link to the review area. Or perhaps a follow-up email after a month that tells your customers about the DSLReports Review page?

If you are gaining thousands of sign-ups, I would think that would generate at least hundreds of reviews.

I do my part by keeping a link to my DSLR review in my DSLR signature. I also just updated USA2K.com with a mention of VOIPo.com (And a link to my DSLR review.)

**ptrowski** · 04-06-2009 08:08 AM

Wow, so keeping my review updated is now irritating? Whether or not I was offered a full refund or not should not matter. I review the service as it is, not how I hope it to be. Reviews are reviews, along with the good comes the not so goo sometimes.

**chpalmer** · 04-06-2009 08:23 AM

Originally Posted by ptrowski

Wow, so keeping my review updated is now irritating? Whether or not I was offered a full refund or not should not matter. I review the service as it is, not how I hope it to be. Reviews are reviews, along with the good comes the not so goo sometimes.

I see no where that anyone called you or anyone else irritating. here or on dslr.