No more DTMF tones...

[ptrowski]

Which is great since we switched to Inband but now the Voipo voicemail can't be checked from my Voipo line. Support mentioned some IVR's would not work but surely I can check my voicemail, correct?

[sr98user]

Voicemail uses DTMF too. I am thinking the same problem will exist. I remember when Viatalk went to new architecture DTMF did not work for a number of folks who used Inband. They had to change it to Auto.

[Xponder1]

Which is great since we switched to Inband but now the Voipo voicemail can't be checked from my Voipo line. Support mentioned some IVR's would not work but surely I can check my voicemail, correct?

Only out of curiosity (and to make some conversation) could you please explain what you mean by "we switched to inband". The voicemail not working without proper DTMF tones makes since. I am fuzzy on the whole inband thing.

[VOIPoTim]

Yeah that's the main reason we don't use inband by default when someone asks about DTMF. So far we've still only had 4 complaints about it that I know of.

Sorry, you should have been told about VM upfront with it when you requested move to inband. The voicemail system isn't currently compatible with it.

You'll be able to check it using the remote access number 832-838-7000 but it requires AVT/RFC8322 for checking it from the VOIPo line.

[ptrowski]

I guess I will reprogram our voicemail buttons on the phones to call that number. Thanks Tim.

[ptrowski]

Yeah that's the main reason we don't use inband by default when someone asks about DTMF. So far we've still only had 4 complaints about it that I know of.

Sorry, you should have been told about VM upfront with it when you requested move to inband. The voicemail system isn't currently compatible with it.

You'll be able to check it using the remote access number 832-838-7000 but it requires AVT/RFC8322 for checking it from the VOIPo line.

Sorry to drag up my old thread, but I tried called the access line for checking voicemail and it doesn't recognize the DTMF tones either.

If I am set to inband for DTMF method is there zero way to check my voicemail from my Voipo line?

[VOIPoTim]

Sorry to drag up my old thread, but I tried called the access line for checking voicemail and it doesn't recognize the DTMF tones either.

If I am set to inband for DTMF method is there zero way to check my voicemail from my Voipo line?

Not from the VOIPo line directly. You could use the access number remotely or hit * when your voicemail greeting comes on.

We're working on pushing out some voicemail changes in general soon and when that's done it will support inband. It's just that the current implementation doesn't.

We may be able to add another option like 124 that proxies the call through another system and converts the DTMF so it's compatible with the voicemail system. I'm not 100% sure on it, but can check into it this week.

[VOIPoTim]

Sorry to drag up my old thread, but I tried called the access line for checking voicemail and it doesn't recognize the DTMF tones either.

If I am set to inband for DTMF method is there zero way to check my voicemail from my Voipo line?

Can you try dialing 123 now? We added a handler tonight to detect "Inband DTMF" and proxy the call to VM and recode the DTMF for it.

So in theory, you should be able to use 123 right now. It's working for us in testing, but I wanted to confirm.

[burris]

Tim....

What am I missing?

As I mentioned in my post yesterday, why should the DTMF work for me and most others and not for David? It would seem to me that there may be other combinations of components involved that are causing this problem.
Maybe the phone itself-how the ISP handles the data-the router settings, etc.

[ptrowski]

Can you try dialing 123 now? We added a handler tonight to detect "Inband DTMF" and proxy the call to VM and recode the DTMF for it.

So in theory, you should be able to use 123 right now. It's working for us in testing, but I wanted to confirm.

Seems to be working, thanks! That is a big help.