Custom CallerID Hiccup?

**frankd1** · 04-09-2009 07:10 PM

Just received an incoming call from my Dad. He's in my contacts, and the custom callerID has always worked fine, but this call came across "traditionally" (last name, first) instead of "Dad-Home". Extremely minor problem that I could care less about, and it might be part of the death throes of The Planet. Just thought I'd post it here, in case it's a symptom of anything other than system migration.

**Russell** · 04-09-2009 10:05 PM

I have calls some calls (e.g. among others at 9:57 EDT and 9:29) which appears to have done the same thing.

**Russell** · 04-10-2009 06:34 AM

It's still broken this morning.

**carlquist** · 04-10-2009 09:02 AM

I noticed this morning that incoming cid numbers now have a 1 in front of them where they previously only included the phone number + area code (10 digits).

I'm not sure if this is part of the cause or merely another symptom of custom cid not working but wanted to point it out nonetheless.

Also my call history in the vPanel still appears to show only 10 digits. The extra digit is only coming through on my phone's cid. Oh, the voicemail email I receive from VOIPo also now shows the extra digit as well. I have a vm email from April 7 that showed only 10 digits and received another this morning (from same caller) that now shows an extra digit (has +1 in front of area code and number).

**Russell** · 04-10-2009 09:06 AM

Originally Posted by carlquist

I noticed this morning that incoming cid numbers now have a 1 in front of them where they previously only included the phone number + area code (10 digits).

I'm not sure if this is part of the cause or merely another symptom of custom cid not working but wanted to point it out nonetheless.

Also my call history in the vPanel still appears to show only 10 digits. The extra digit is only coming through on my phone's cid. Oh, the voicemail email I receive from VOIPo also now shows the extra digit as well. I have a vm email from April 7 that showed only 10 digits and received another this morning (from same caller) that now shows an extra digit (has +1 in front of area code and number).

Being new. I'm curious. Does VOIPo communicate when there are maintenance / system changes on their web-site? Seems like something has changed. I've also noticed oddities with distinctive ring - just from one test call, so I'm not positive.

**VOIPoDylan** · 04-10-2009 09:26 AM

Originally Posted by Russell

Being new. I'm curious. Does VOIPo communicate when there are maintenance / system changes on their web-site? Seems like something has changed. I've also noticed oddities with distinctive ring - just from one test call, so I'm not positive.

Russell,
Yes we do communicate when there are system or network issues aswell as maintenance windows.

These announcements are available under our News and Announcements thread. I encourage everyone to subscrive to that forum in order to receive email updates when new threads/announcements are posted.

**Russell** · 04-10-2009 10:04 AM

Originally Posted by VOIPoDylan

Russell,
Yes we do communicate when there are system or network issues aswell as maintenance windows.

These announcements are available under our News and Announcements thread. I encourage everyone to subscrive to that forum in order to receive email updates when new threads/announcements are posted.

Ok, I see nothing there. Still having no Custom Caller ID. Should I open a ticket or is this something known to VOIPo and being worked on?

**sr98user** · 04-10-2009 02:15 PM

My caller id always showed with a prefix "1-". I checked my caller id log for the last 6-7 days. But my caller id name was messed up yesterday and this morning. I have not checked after the fix was made. Hopefully the fix was global and not tied to individual account.