This is probably not necessary but I have to ask: What makes you think you deserve to get special treatment with faxing when the Terms of Service officially says faxing is not supported by VOIPo?

It would be different if the Terms of Service said, yes faxing is supported. Then I could see VOIPo catering to faxing problems. But frankly, since I know VOIPo is a voice company, I'm glad network resources and support are focused on the voice side.

It doesn't matter whether the equipment has the potential to support a service or whatever; companies have a choice to support a feature or not, and the Terms of Service says they do not support faxing.