No fax support whatsoever - do not sign up if you intend to fax!!

[usa2k]

What's a "unit"?

Outgoing file-to-FAX is part of the Residential Plan price.
It is not meant for heavy use as a Residential Plan would not need to send many.
Inbound Fax-to-email is extra cost and will state the price in vPanel before you authorize the charge.

[rmwlaw]

What's a "unit"?

Outgoing file-to-FAX is part of the Residential Plan price.
It is not meant for heavy use as a Residential Plan would not need to send many.
Inbound Fax-to-email is extra cost and will state the price in vPanel before you authorize the charge.

Sorry, I had stated outgoing, but meant to say, I have an "incoming fax number" from VOIPO. Obviously, every one with a residential plan has access to outgoing fax service.

Here's the fax line's Call History for the past 3 days from vPanel. Don't understand why I am being charged for incoming faxes to this fax line.



Timezone:
Wednesday, June 23rd 2010
From To Start Time Duration Fees
954#######
954#######
Call Reference ID: 67282940_32471000@4.55.14.163
Close

888#######
888#######
Call Reference ID: 67282940_32471000@4.55.14.163
Close
09:26 1
0.049
IN PSTN TOLL-FREE 1 minute @ $0.04900000 - $0.049

Close
Tuesday, June 22nd 2010
From To Start Time Duration Fees
877#######
877#######
Call Reference ID: 51301283_91370720@4.55.14.163
Close

888#######
888#######
Call Reference ID: 51301283_91370720@4.55.14.163
Close
09:20 4
0.196
IN PSTN TOLL-FREE 4 minutes @ $0.04900000 - $0.196

Close
877#######
877#######
Call Reference ID: 33976302_33031866@4.55.14.163
Close

888#######
888#######
Call Reference ID: 33976302_33031866@4.55.14.163
Close
08:28 4
0.196
IN PSTN TOLL-FREE 4 minutes @ $0.04900000 - $0.196

Close
Monday, June 21st 2010
From To Start Time Duration Fees
305#######
305#######
Call Reference ID: 34417274_53461886@4.55.14.163
Close

888#######
888#######
Call Reference ID: 34417274_53461886@4.55.14.163
Close
15:22 1
0.049
IN PSTN TOLL-FREE 1 minute @ $0.04900000 - $0.049

Close
1

[usa2k]

OK. I don't have the service.

support@voipo.com with that info would get a quick response I expect.

I would think if its a Residential Account, that its included in the basic fee.

If this is a main Reseller Account, the connect time may be billable even though a DID and service functionality is included.

Similarly, a toll-free DID is included with a Reseller Account, but the minutes are billable.

Emailing support will should get an answer. You can perhaps update us here with the gist of answer so we can all learn.

[timreichhart]

try to use *99 before the number because *99 forces the fax go to analog. I had problems faxing on vonage and that is what I use to fax but I have not tried it on voipo system yet.