Softphone

[VOIPoDylan]

Is there a way for me to determine which server my ATA is using? I'm not BYOD and I've noticed the symptom that Tim mentioned earlier. My X-Lite is set to sip.voipwelcome.com.

Hawkmeister - you're on east01. If anyone else is unsure of which server their ATA is connecting to - please open a ticket and we'll let you know.

[usa2k]

Hawkmeister - you're on east01. If anyone else is unsure of which server their ATA is connecting to - please open a ticket and we'll let you know.

Too bad vPanel does not show it!

[VOIPoDylan]

Too bad vPanel does not show it!

True. I'll raise this with Tim and the Developers and see if we can get this added to vPanel's display.

[Vumes]

True. I'll raise this with Tim and the Developers and see if we can get this added to vPanel's display.

That would be very nice if it is possible.

[Brody]

True. I'll raise this with Tim and the Developers and see if we can get this added to vPanel's display.

While you're talking to the Developers, can you run by them a "Voicemail" tab in vPanel? That would be soooooo useful!

[Russell]

Hawkmeister - you're on east01. If anyone else is unsure of which server their ATA is connecting to - please open a ticket and we'll let you know.

Here's another vote for the VPanel showing it. This would be useful for us poor saps who don't have the admin password. And, would cut down on support tickets asking for the server.

And, if you'd like to be really cool allow us to choose a different server - the nerds (yes, I know the official line is there's no noticeable difference between, say, 19ms and 59 ms) amongst us who strive for lower ping times will appreciate it.

[fisamo]

Perhaps an ideal place for something like this would be a Line Status page that replaces the "Devices" page. That page could have a layout that includes the following information:

Phone number:
Device IP: (if you easily see the public IP with your current PAP2 provisioned configuration--kinda useless if it reports a private IP)
Device Status: (Not Registered, Idle, Active call(s) with [peer#(s)] )
Last Registration: (could be useful if current status is "Not Registered")
Re-registration: (better wording than "Register Expires", optional if you think confusing)
Registration Server:

My primary concern with this type of page is user confusion. This potential for confusion simply needs to be balanced with perceived advantage, such as for troubleshooting.

FWIW, with CallVantage, we had none of this information, and all I really knew (or cared) was that both incoming and outgoing calls worked. Ideally, any switching between servers is transparent (and thus unimportant) to the end user.