Outage? and can't get to secure.voipo.com to open a ticket either

**Dave_N** · 05-12-2009 03:47 PM

Hi,

Anyone else experiencing an inability to call out or in. I would open a ticket but I can't get to secure.voipo.com either.

N/NW chicago suburbs if that matters.

**scott2020** · 05-12-2009 03:51 PM

I have servers in The Planet in Dallas and they have disappeared off the face of The Planet... no pun intended. What's going on at The Planet? Just a black hole right now. support.voipo.com I believe is there. My servers are unreachable.

**VOIPoTim** · 05-12-2009 03:52 PM

Are you using BYOD?

If you're having a service outage, please contact support for assistance.

As for vPanel, please see this announcement: http://forums.voipo.com/showthread.p...1931#post11931

**Xponder1** · 05-12-2009 03:59 PM

The problem is some kind of internet outage. I was unable to load Google, then my own site at hostgator went down, hostgator was down, VOIPo was down.

Tried calling and was unable to call out.
Ya something is going on.

Edit - since I got this site to load I can dial out but hostgator.com and my sites at the planet are not loading.

Edit again Tim knows lol http://forums.voipo.com/showthread.php?t=1428

**scott2020** · 05-12-2009 04:01 PM

Incoming calls on two VOIPo numbers are not going through. My backup SIP trunks are working now. Just getting DISCONNECT messages now calling VOIPo DID's.

I am on central01 and it is showing UNREACHABLE.

About 10 minutes later the phone starts ringing. No failover. I am BYOD, but it shows unreachable or high latency on central01. Tried opening a ticket but not sure if it made it.

Also cannot call out on VOIPo trunk.

**VOIPoTim** · 05-12-2009 04:15 PM

Originally Posted by scott2020

Incoming calls on two VOIPo numbers are not going through. My backup SIP trunks are working now. Just getting DISCONNECT messages now calling VOIPo DID's.

I am on central01 and it is showing UNREACHABLE.

About 10 minutes later the phone starts ringing. No failover. I am BYOD, but it shows unreachable or high latency on central01. Tried opening a ticket but not sure if it made it.

Also cannot call out on VOIPo trunk.

Central01 is not in The Planet. Can you post a traceroute?

**Xponder1** · 05-12-2009 04:18 PM

I checked The Planets own forums and the last update posted a moment ago says "We may have a lead, specific to a certain subnet range. This is still unconfirmed, but the network guys are all on the conference bridge working on different parts."

So in English they dunno what is wrong lol.

I still can not get Google to load. Off topic but is anyone else able to pull up google.com?

**VOIPoTim** · 05-12-2009 04:19 PM

Originally Posted by Xponder1

I checked The Planets own forums and the last update posted a moment ago says "We may have a lead, specific to a certain subnet range. This is still unconfirmed, but the network guys are all on the conference bridge working on different parts."

So in English they dunno what is wrong lol.

I still can not get Google to load. Off topic but is anyone else able to pull up google.com?

A specific subnet?

Kind of ironic that that would affect multiple datacenters with thousands of servers in hundreds of IP blocks. That's just my opinion though

**Xponder1** · 05-12-2009 04:21 PM

Originally Posted by VOIPoTim

A specific subnet?

Kind of ironic that that would affect multiple datacenters with thousands of servers in hundreds of IP blocks. That's just my opinion though

Ya thats why I threw in the comment about them not knowing what is wrong.

I was bored so I did a tracert for you note the part in red.

Tracing route to Central01.voipwelcome.com [67.228.251.106]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Access_Denied [192.168.10.1]
2 18 ms 6 ms 8 ms 10.33.128.1
3 9 ms 9 ms 11 ms COX-68-12-8-157-static.coxinet.net [68.12.8.157]

4 10 ms 8 ms 7 ms ge-7-0-1-mx02.mtc1.tul.ok.cox.net [68.12.18.246]

5 9 ms 8 ms 9 ms xe-0-3-0-dsr02.rd.tul.ok.cox.net [68.12.18.4]
6 15 ms 16 ms 14 ms dalsbbrj01-ae0.r2.dl.cox.net [68.1.0.142]
7 158 ms 15 ms 203 ms po-2.r03.dllstx09.us.bb.gin.ntt.net [129.250.4.3
8]
8 15 ms 15 ms 17 ms te1-1.cer01.dal01.dallas-datacenter.com [157.238
.228.10]
9 17 ms 15 ms 16 ms po1.dar02.dal01.dallas-datacenter.com [66.228.11
8.203]
10 38 ms 16 ms 40 ms po2.fcr04.dal01.dallas-datacenter.com [66.228.11
8.218]
11 16 ms 17 ms 17 ms central01.voipwelcome.com [67.228.251.106]

Trace complete.

**Dave_N** · 05-12-2009 04:31 PM

Originally Posted by VOIPoTim

Are you using BYOD?

If you're having a service outage, please contact support for assistance.

As for vPanel, please see this announcement: http://forums.voipo.com/showthread.p...1931#post11931

No, I am not using BYOD. I am not at home but if I dial my home number it is now being answered by voice mail. It was Ring no answer.