cloned line misfeature: double caller id.

**sommerfeld** · 05-25-2009 08:59 AM

Originally Posted by burris

I don't understand why you see this as 2 copies of every CID.

Isn't it actually sending just one CID to each line?

Both lines are connected to a 2-line cordless base station with a bunch of handsets (which are all 2-line capable) so all phones see and store both CID entries.

I realize the current behavior works well for some people but it doesn't work well for me. An option in vpanel would be in order. Maybe a hunt group rather than simultaneous ring would be the way to do it.

**burris** · 05-25-2009 10:27 AM

Originally Posted by sommerfeld

Both lines are connected to a 2-line cordless base station with a bunch of handsets (which are all 2-line capable) so all phones see and store both CID entries.

I know you have a problem with this, but whether you have single line phones, as I have, or 2-line phones, as you have, so long as both lines on the clone feature are active and online, and without some major re-engineering, I don't see how it could work any differently than it does now.

**ptrowski** · 05-26-2009 08:21 AM

Originally Posted by burris

I don't understand why you see this as 2 copies of every CID.

Isn't it actually sending just one CID to each line?

My Unidens do the same thing. Since it is technically a second line, it shows the CID from line 1 and line 2, hence the two copies.

**Russell** · 05-26-2009 08:44 AM

Originally Posted by ptrowski

My Unidens do the same thing. Since it is technically a second line, it shows the CID from line 1 and line 2, hence the two copies.

My four line phone does the same thing. However, it identifies the lines - so I see line 1 - caller id, and line 2 - caller id (same caller id in both cases) along with the time stamp of each call. Since the call came in on both lines, I've always considered this the reasonable thing to do (besides the fact that in other rooms only one of the lines may have a phone attached).

**caseydoug** · 06-02-2009 09:38 AM

I have the same problem as Sommerfeld. I have a Siemens 2-line cordless system with a base station and several handsets. The problem is that the space on the handset display is simply not large enough to hold both name and number for two lines when they are ringing simultaneously. As a consequence, I get very little useful CID information from either line, particularly where the call comes in without a unique name field.

For example, a call coming in on line 1 only might normally display as:

Cell Phone California
510-123-4567

With both lines active, the call displays as:

Cell Phone California
Cell Phone California

The number is properly recorded in the phone's CID log. The problem is just with the display.

I understand that this may be difficult to fix from VOIPo's end. I'm wondering whether anyone can suggest a workaround. For example, if I set up the Contacts list, would the name field display with the name I used in that list? That would at least give me information for some of the calls. Any other ideas would be appreciated.

**Russell** · 06-02-2009 10:18 AM

I sympathize with you for having a "buggy" product :-). Perhaps the solution is for VOIPo to have an option not to ring both lines at the same time - iirc, my former provider had that option.

Yes, if you have custom caller id, that should show up for the name - should be simple for you to test. Create one for your cell phone number and then call your voipo number.

**caseydoug** · 06-02-2009 10:30 AM

Originally Posted by Russell

I sympathize with you for having a "buggy" product :-). Perhaps the solution is for VOIPo to have an option not to ring both lines at the same time - iirc, my former provider had that option.

Or perhaps an option not to ring both lines at the same time IF the calling number is the same. I just realized that my phone system also has a directory feature that stores and displays custom names.

It's mostly a problem with cell phones, since they often do not include names. Unfortunately, everyone seems to be moving to cell phones these days.

**Russell** · 06-02-2009 10:33 AM

Originally Posted by caseydoug

Or perhaps an option not to ring both lines at the same time IF the calling number is the same.

Wouldn't the calling number always be the same ... I'm confused. I see the smiley - so I guess you want an option never to ring both lines. Correct?

**fisamo** · 06-02-2009 10:46 AM

Can you ask voipo to provision your 2nd line with CID disabled? (Set CID Serv to "NO")

**caseydoug** · 06-02-2009 11:08 AM

Originally Posted by Russell

Wouldn't the calling number always be the same ... I'm confused. I see the smiley - so I guess you want an option never to ring both lines. Correct?

No, I was thinking about a call coming in on line 2 while line 1 is in use. I do want to ring both lines, because that's the whole point of having a cloned line. If I am on line 1 and get a second (different) call, I would like to see the CID information, even if it is just name with no number.

Edit: I do wish there were an easier way to populate the Contacts list, e.g., add from call logs, import from csv, etc. I don't relish adding all those names and numbers manually.