MWI not turning off...

**ptrowski** · 06-01-2009 01:01 PM

Has anyone else had this come up? I have deleted all the messages, used the "update MWI" button on the vpanel, still nothing.
Any ideas? I am using a Uniden Tru-8866 series.

**TomP** · 06-01-2009 01:24 PM

Yep, same problem, same phone. This has been a problem from day one. Sometimes it works, sometimes it doesn't. I believe VOIPo was working on a solution a while back, but I think this effort got backburnered due to more pressing issues at the time.

As a workaround, the manual for this phone says the following:

Resetting the New Message LED and Envelope icon
If the LED remains on or the envelope icon still appears after you’ve retrieved your messages, you may need to reset the indicators. With the phone is in standby mode, press and hold flash/find handset on the base until the paging sound stops (about 5 seconds).

It does work, but it would be nice if the MWI would go off by itself when all messages have been deleted.

**VOIPoTim** · 06-01-2009 01:27 PM

Is anyone seeing it with any other model of phone?

We don't have any tickets open about it that I know of.

**TomP** · 06-01-2009 01:51 PM

Originally Posted by VOIPoTim

We don't have any tickets open about it that I know of.

I haven't bumped this in a while, but BNQ-663844 is my ticket on this issue.

**VOIPoTim** · 06-01-2009 02:00 PM

Originally Posted by TomP

I haven't bumped this in a while, but BNQ-663844 is my ticket on this issue.

Thanks. That was from March so it wasn't listed as open, but I'll re-open it if not resolved.

**ptrowski** · 06-01-2009 02:25 PM

Originally Posted by VOIPoTim

Is anyone seeing it with any other model of phone?

We don't have any tickets open about it that I know of.

I haven't bothered to put on in on it to be honest.

**voipinit** · 06-02-2009 03:51 AM

I have that problem (different phone) if I don't gracefully exit the voicemail system by hitting the # key and letting voicemail hang up.

**fisamo** · 06-02-2009 05:23 AM

When your MWI is stuck on, do you get a stutter tone? If not, the problem is with the way the ATA is signalling your phone. I've had this problem with our Uniden TRU-8865 system and our CallVantage DLink 1102 ATA.

In your Uniden set, access the menu --> Global Settings --> Voicemail Tone and make sure it's ON. With that feature set to on, the VMWI probalby won't clear immediately, but it usually goes off after a while. (With that feature off, it's supposed to accept the FSK signal from the ATA and respond instantly, but it's apparently not responding correctly to the FSK signal. Turning the feature on, IIRC, the phone goes offhook occasionally and turns the VMWI light on or off based on whether it detects a stutter tone.

**sal** · 06-02-2009 06:32 AM

Not to be different but I don't have problems with Panosonic, Uniden, and ATS phones. I don't know the model of these phones since I am at work. Will check after I get home.

**ptrowski** · 06-02-2009 09:51 AM

Originally Posted by fisamo

When your MWI is stuck on, do you get a stutter tone? If not, the problem is with the way the ATA is signalling your phone. I've had this problem with our Uniden TRU-8865 system and our CallVantage DLink 1102 ATA.

In your Uniden set, access the menu --> Global Settings --> Voicemail Tone and make sure it's ON. With that feature set to on, the VMWI probalby won't clear immediately, but it usually goes off after a while. (With that feature off, it's supposed to accept the FSK signal from the ATA and respond instantly, but it's apparently not responding correctly to the FSK signal. Turning the feature on, IIRC, the phone goes offhook occasionally and turns the VMWI light on or off based on whether it detects a stutter tone.

Correct Fisamo, I don't get a stutter tone when the MWI is blinking. I tried entering the VM system today and exiting by pressing # and using the "Update MWI Again" on the CP to no avail.

I will try your method, thanks! The wife is getting to the point where she doesn't even check the VM anymore as she just sees the light blinking constantly.