Alternate Device Testing

**Russell** · 08-29-2009 07:59 PM

Well, I plugged in the RT31P2 (in addition to the PAP2T). Phone lines lit up on the front console of the RR31P2. vPanel showed the device as registered. Checked dial tone on all 4 lines. But, within a matter of minutes the phone LEDs went dark on the RT31P2. Working fine as a router (the computer on which I'm typing this gets its wired connection from the RT31P2). But the phone's dead on it. I really don't want to open a ticket for something like this.

Looking at the voice admin page I see: "Can't connect to login server".

Looking further I see the proxy set to "sip-east01.voipwelcome.com". Shouldn't it be the byod server for these test devices? Should I just get the credentials and server from BYOD in vPanel? What do others have?

**usa2k** · 08-29-2009 08:19 PM

Its not set to auto-provision?
I thought they were to be plug&play like the PAP2T?

**chpalmer** · 08-29-2009 08:20 PM

BYOD- here... was on west01 when I first got it but support moved it over...

**Xponder1** · 08-29-2009 09:44 PM

Originally Posted by Russell

Well, I plugged in the RT31P2 (in addition to the PAP2T). Phone lines lit up on the front console of the RR31P2. vPanel showed the device as registered. Checked dial tone on all 4 lines. But, within a matter of minutes the phone LEDs went dark on the RT31P2. Working fine as a router (the computer on which I'm typing this gets its wired connection from the RT31P2). But the phone's dead on it. I really don't want to open a ticket for something like this.

Looking at the voice admin page I see: "Can't connect to login server".

Looking further I see the proxy set to "sip-east01.voipwelcome.com". Shouldn't it be the byod server for these test devices? Should I just get the credentials and server from BYOD in vPanel? What do others have?

Ya support will have to reprovision it and you should either submit a ticket or use the online chat. Does not take them long to fix it at all. It must be on byod or it wont work.

**Russell** · 08-30-2009 11:52 AM

Originally Posted by Xponder1

Ya support will have to reprovision it and you should either submit a ticket or use the online chat. Does not take them long to fix it at all. It must be on byod or it wont work.

Opened a ticket.

Btw, for VOIPo folks reading this, it'd be nice to have a Priority drop down when opening a ticket. I typed in "Low priority" in the ticket. Perhaps you get so few tickets that it doesn't matter but it'll give you a sense for how important the customer considers the issue.

**VOIPoTim** · 08-31-2009 02:02 PM

Has anyone used this behind a router yet?

**burris** · 08-31-2009 02:12 PM

Originally Posted by VOIPoTim

Has anyone used this behind a router yet?

I have my RT plugged in behind my router along with the PAP2 and in and out works fine..

**VOIPoTim** · 08-31-2009 02:31 PM

Better question...has anyone noticed anything not working on them?

Any features you've tried and had issues with?

**Xponder1** · 08-31-2009 03:48 PM

Originally Posted by VOIPoTim

Better question...has anyone noticed anything not working on them?

Any features you've tried and had issues with?

Only issue worth mentioning I noticed right after reading this message from you. I looked at my ATA and the lights were out. Contacted support via chat and they fixed something on their side and had me reset my ATA. Then I tested a call and could dial out but not receive a call. So they changed something else and had me reset it again. Now it works. When I asked what was changed they said somehow my SIP credentials were reset on your side.

Any idea how that happened? Maybe one of the recent changes?

Thanks,

**burris** · 08-31-2009 06:33 PM

Something I did notice with SIP ports..

PAP2 is provisioned for ports 5060-5061

RT is provisioned for ports 5061-5062

Doesn't appear to be causing any problems, but should any of the ports overlap with a setup like this?