I knew I submitted a ticket, but when I checked my support page, it was gone. So I checked my email to verify and indeed I did submit a ticket:

Montano,

Your Ticket has been received and a member of our staff will review it and reply accordingly. Listed below are details of this Ticket. Please make sure the Ticket ID remains in the subject at all times.

Ticket ID: OYY-321698
Subject: No outbound CNAM
Department: Support
Priority: High
Status: Open

You can check the status of or reply to this Ticket online at: http://billing.voipo.com/viewticket....&ticketid=9935
Please do let us know if we can assist you any further,

VOIPo

But when I click the link to check the status it says:


Fatal error: ERROR: You do not have access to this Ticket. in /var/www/support.voipo.com/modules/tickets/client_tickets.php on line 168

So what's the deal-e-o ?