BETA Feature: Call Recording

[VOIPoTim]

We've just rolled out a new BETA feature that will allow you to record calls and have them e-mailed to you as a .WAV file.

Information can be found under Features - BETA in your vPanel.

In order to use this feature, you first need to go to vPanel and setup a destination e-mail address for your recordings.

Usage Instructions:

Make sure you have setup a recording destination e-mail in vPanel.

To record a call simply dial *28 when you place the call.

Example: *288005558355 would record a call to 8005558355.

A .wav file will be e-mailed to the address specified here within minutes of completing the call.

Note: This feature is intended for occasional use only. When you record a call, the audio for the call is routed through our Call Recording server instead of our primary media gateways and as a result call quality may be reduced.

[VOIPoTim]

Please let us know what bugs you find with this.

[Xponder1]

Please let us know what bugs you find with this.

Interesting feature. I wonder how it will work out with long calls. wav files can get really large fast.

[Brian]

How about incoming? Any way to record those?

[VOIPoBrandon]

How about incoming? Any way to record those?

Take another look .

[Russell]

Take another look .

Neat!!!!!!

[dtrose]

Just Recorded both an incoming and Outgoing about 30 minutes ago and have not received the recordings back as an e-mail. (Also have checked SPAM folder)

[fisamo]

Have you thought of any means of initiating a recording on-the-fly? For example, if a call is in progress, make it so a Voipo user can flash over to the "second channel" and initiate a 3-way call to feature code *28 (without a phone# afterwards) or *280? Similarly (though more difficult, if even possible), flashing over to *280 to stop a recording in progress would be a nice addition.

Keep in mind, I'm thinking outside the box (and outside the programming department!), so I don't know how easy or difficult these ideas would be to work into your system...

[VOIPoTim]

Have you thought of any means of initiating a recording on-the-fly? For example, if a call is in progress, make it so a Voipo user can flash over to the "second channel" and initiate a 3-way call to feature code *28 (without a phone# afterwards) or *280? Similarly (though more difficult, if even possible), flashing over to *280 to stop a recording in progress would be a nice addition.

Keep in mind, I'm thinking outside the box (and outside the programming department!), so I don't know how easy or difficult these ideas would be to work into your system...

With the way our system is setup, doing it on the fly isn't really possible. We'd have to be proxying 100% of audio. Since we don't handle audio most of the time, we'd have no way to be "in the call" to intercept the command.

[Brian]

I just tried a test call and am quite impressed with the quality! Great feature guys!