BETA Feature: Call Recording

**frankd1** · 07-22-2009 03:08 AM

Just now had the chance to play w/ it. All recordings (both in/out calls) get emailed to me as 314 byte files, unplayable. Obviously a problem if the files are only 314 BYTES (not kb).

**VOIPoBrandon** · 07-22-2009 03:24 AM

Originally Posted by frankd1

Just now had the chance to play w/ it. All recordings (both in/out calls) get emailed to me as 314 byte files, unplayable. Obviously a problem if the files are only 314 BYTES (not kb).

Could you please PM which filename this was (sent to you) -- thanks!

Edit: (4:25am, over looked the fact you said ALL) -- just to further clarify you do mean ALL? Exactly 314 bytes each? Thanks!

**frankd1** · 07-22-2009 11:48 AM

Originally Posted by VOIPoBrandon

Could you please PM which filename this was (sent to you) -- thanks!

Edit: (4:25am, over looked the fact you said ALL) -- just to further clarify you do mean ALL? Exactly 314 bytes each? Thanks!

ALMOST all:

Size Timestamp (PST)
314B 7/22 12:51a
314B 7/22 12:52a
350B 7/22 1:27a
314B 7/22 2:04a

**VOIPoBrandon** · 07-22-2009 12:30 PM

Originally Posted by frankd1

ALMOST all:

Size Timestamp (PST)
314B 7/22 12:51a
314B 7/22 12:52a
350B 7/22 1:27a
314B 7/22 2:04a

Frank,

Ok thanks for that information -- it looks like what may be happening is that we are processing these recordings "too fast" as far as sending them out before they are completely rendered/ready. I've added a slight delay to it ~ 3 minutes -- could you re-test this feature, and let me know your end results, thanks!
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**frankd1** · 07-22-2009 12:45 PM

Originally Posted by VOIPoBrandon

Frank,

Ok thanks for that information -- it looks like what may be happening is that we are processing these recordings "too fast" as far as sending them out before they are completely rendered/ready. I've added a slight delay to it ~ 3 minutes -- could you re-test this feature, and let me know your end results, thanks!

Just tried one outbound call, and still got the 314 byte file. Didn't have time to try inbound call.

**VOIPoBrandon** · 07-22-2009 02:27 PM

Originally Posted by frankd1

Just tried one outbound call, and still got the 314 byte file. Didn't have time to try inbound call.

Frank, I'm almost curious as to if there may be some other issue at hand going on, such as a limitation / error with the receiving end / mail transfer agent.

I see your full file sizes here, what I'm going to do is mark them at "un processed", so you will be resent the audio files. If you could just advise if they are still the same size, or in completion now, this should prove / disprove this theory. Thanks!

**frankd1** · 07-22-2009 04:14 PM

The "resends" are still 314 bytes, and unplayable. My main email address is an Exchange hosted account, so I added a Yahoo address to the vpanel recording page, and I get the same, less than 1K unplayable .wav attachment at the Yahoo address as well (I kept my Exchange address listed, and still got the 314 byte attachment there too). Let me know if there are any specifics I can provide to track this down.