Service is down

[ksarpong]

Service has been down the whole morning, at least since 7AM EST when I first realized it. When I dial my phone number, I get a message that you've reached a non-working number. I try calling your support line, 949-829-4200, and I get the same message.
Control panel is also not accessible. I get the following error message when I try to access the site:
"Fatal error: Call to a member function fetch_assoc() on a non-object in /home/secure/public_html/include/classes/defines.class.php on line 7"

[Hawkmeister]

Down for me too. I placed a ticket via the main website. Could not launch VPanel either.

P.S. I'm in Maryland.

[Brody]

Back up now, for me. I did get the "not a working number" for about an hour this morning, though...

[VOIPoTim]

There was an issue with our database cluster causing this. This has been resolved now. We're still investigating the cause.

[ksarpong]

Yea, the issues are now resolved. I'm also on the east coast, New York to be precise.

Thanks.

[VOIPoTim]

FWIW, I have had numerous instances of the "number is disconnected" messages on my VoIPo EXpress line over the past couple of weeks. Some lasted for hours, and then just resolved themselves. Support tickets were opened, but no real resolution... the tickets got closed.

Dan

Dan,

Could you PM me your ticket numbers so I can look into this more for you later today?

That's not normal with Express at all. We run HostGator and thousands of other clients on that service so there definitely aren't constant outages with it.

Since there's no adapter involved it's not a router issue or something like that, so it sounds like there could be something more going on with the number in question if you're seeing regular issues.

[samham]

Tim,

Could you confirm the duration of this outage (I'm showing 02:33:51am-09:07:12am) and will you be issuing refunds for the outage minutes?

Sam

[olaf]

Glad it's up again. One thing that concerns me with this outage is that it seems to show that all methods failed simultaneously: incoming call routing, voicemail and simul ring, which I currently have enabled. There is a single point of failure for all three? That doesn't make me happy. I can put up with a few short outages if they go to voicemail and/or are forwarded.

[ptrowski]

For me it was phones, Vpanel, and the forums here plus having support not online or taking calls.

[kevm]

I agree with the above. This looked like some sort of catastrophic failure that caused V panel, the forums, The website and the service itself to fail. I started reading about it on broadband reports about 8am this morning.